Now Hiring - Kaitlin Ponce - State Farm Agent - Inside Sales/Customer Service Representative - State Farm Agent Team Member - Full Time in Atlanta, GA

Full description of the position

Overview

Join a dynamic team as an Inside Sales/Customer Service Representative working with an award-winning insurance agency. In this full-time role, you will be the friendly voice and proactive problem-solver that helps clients navigate their insurance needs, build strong relationships, and discover tailored solutions. Your enthusiasm and communication skills will drive customer satisfaction, business growth, and positive community engagement. This is an exciting opportunity for motivated individuals eager to develop their sales expertise while delivering exceptional service in a fast-paced environment.

Responsibilities

• Engage with prospective and current clients through both inbound and outbound calls to offer our products and services.
• Develop new business opportunities by leveraging marketing campaigns, community outreach, and relationship-building strategies.
• Provide personalized customer service by understanding client needs, explaining policy options, and assisting with claims or policy changes.
• Utilize CRM software such as Salesforce to track interactions, update client records, and manage follow-up activities efficiently.
• Collaborate with team members to identify cross-selling opportunities to better serve our clients.
• Conduct technical sales presentations over the phone or via virtual meetings to explain complex insurance concepts clearly and confidently.
• Maintain up-to-date knowledge of insurance products, industry trends, and compliance requirements to ensure accurate guidance for clients.

Qualifications

• Strong communication skills in English with the ability to explain technical information clearly and persuasively.
• Proven experience in inside sales, customer service, telemarketing, or related fields.
• Demonstrated negotiation skills with the ability to influence decision-making positively.
• Ability to handle outbound calling campaigns confidently while maintaining professionalism under pressure.
• Passion for business development, marketing strategies, and building long-term client relationships.
• A proactive attitude with excellent organizational skills to manage multiple tasks efficiently. This role offers an energetic environment where your sales talents will thrive! We are committed to supporting your growth through ongoing training and development opportunities that enhance your skills in customer service, sales, and business development. If you're ready to make a meaningful impact while advancing your career in a vibrant team setting, we encourage you to apply! Pay: $50,000.00 - $70,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Paid time off Work Location: In person