Now Hiring - Somafina - Account Manager in Layton, UT

Full description of the position

* Essential responsibilities: * Engage with clients from beginning to end of a project via phone, email and in person. * Review all incoming purchase orders and upload them to begin the manufacturing process. Ensure orders are correct to avoid delays. * Attend client meetings via conference calls or in person. * Engage with internal teams across all departments to ensure projects stay on track. Maintain ownership of each order through follow up until projects are completed. * Provide updates to clients to keep them informed of order status. * Provide a weekly open order report with accurate details to sales reps and customers. * Problem solve issues as they arise during the process. Know when to escalate for help. * Respond to clients quickly, accurately and professionally through written and verbal communications. * Use multiple databases and tools to interpret critical information for client communications. * Provide support documents as requested. * Maintain sensitivity and confidentiality of client and company information. Additional Responsibilities: * Works towards established goals to improve customer satisfaction. * Support of and involvement in company, department, and/or safety policies, procedures, programs and activities. * Maintain a clean and orderly work area. * Other duties as assigned. Education Requirements: * High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience. Competencies/skill Qualifications: * Excellent knowledge of time management methods and techniques. * Proficiency in English. * Working knowledge of customer service software, databases and tools. * Ability to work in a high paced environment. * Awareness of industry's latest technology trends and applications. * Ability to think strategically and to lead. * Strong client-facing and communication skills. * Advanced troubleshooting and multi-tasking skills. * Customer service orientation. Physical Requirements: * While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; converse and listen.