Now Hiring - Somafina - Account Manager in Layton, UT

Full description of the position

• Essential responsibilities:
• Engage with clients from beginning to end of a project via phone, email and in person.
• Review all incoming purchase orders and upload them to begin the manufacturing process. Ensure orders are correct to avoid delays.
• Attend client meetings via conference calls or in person.
• Engage with internal teams across all departments to ensure projects stay on track. Maintain ownership of each order through follow up until projects are completed.
• Provide updates to clients to keep them informed of order status.
• Provide a weekly open order report with accurate details to sales reps and customers.
• Problem solve issues as they arise during the process. Know when to escalate for help.
• Respond to clients quickly, accurately and professionally through written and verbal communications.
• Use multiple databases and tools to interpret critical information for client communications.
• Provide support documents as requested.
• Maintain sensitivity and confidentiality of client and company information. Additional

Responsibilities

:

• Works towards established goals to improve customer satisfaction.
• Support of and involvement in company, department, and/or safety policies, procedures, programs and activities.
• Maintain a clean and orderly work area.
• Other duties as assigned. Education

Requirements

:

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience. Competencies/skill

Qualifications

:

• Excellent knowledge of time management methods and techniques.
• Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Ability to work in a high paced environment.
• Awareness of industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation. Physical

Requirements

:

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; converse and listen.