Now Hiring - Bullfrog Spas - Dealer Success Specialist in Herriman, UT

Full description of the position

BULLFROG SPAS DEALER SUCCESS SPECIALIST, DEALER SUCCESS GROUP COMPANY DESCRIPTION Our mission at Bullfrog Spas is simple: Create peaceful lives. We look for enthusiastic people who appreciate our mission and are eager to make it a reality for our customers and partners. If this sounds like you, you will enjoy it here. For customers, we realize our mission through innovative products and extraordinary service. Yet, our mission also applies to our people-and our partners-and we do our best to ensure everyone involved in our brand feels it. This focus on culture has helped to make Bullfrog Spas the world's fastest-growing premium hot tub manufacturer, one of the area's premier brands, and an incredible place to work. * ROLE OVERVIEW* Bullfrog Spas is seeking a driven and relationship-focused Dealer Success Specialist to join our Dealer Success Group. In this role, you'll support dealer and retail partners by helping them onboard, ramp up, and succeed in selling and supporting Bullfrog Spas. Acting as a primary point of contact for assigned accounts, you'll guide onboarding, promote program and tool adoption, and ensure each partner has what they need to grow. This is not just a support role-it's a growth role. You'll also be expected to function like an inside sales partner: identifying and following up on sales opportunities, reengaging stalled deals, supporting promotional campaigns, and helping partners overcome friction in the sales process. Your goal is to drive dealer performance and keep Bullfrog Spas top of mind through timely outreach, strategic support, and solution-oriented service. You'll work cross-functionally with Regional Sales Managers, Channel Marketing, Accounting, Fulfillment, and other internal teams to ensure each partner has a consistent and high-impact experience. This is an ideal role for someone who thrives in a collaborative environment, loves helping others win, and brings proactive energy to everything they do. * RESPONSIBILITIES * Partner Onboarding and Enablement: Guide new partners through a structured onboarding process, ensuring they achieve full readiness through training, systems setup, and resource alignment. * Relationship Management: Lead account-level support and coordination to ensure dealer success, serving as their daily connection and trusted advisor. * Sales Opportunity Follow-Up: In collaboration with the Regional Manager and Dealer Success group, proactively identify and pursue sales opportunities. * Program and Tool Adoption: Educate partners on marketing programs, sales tools, promotions, and technology platforms to drive understanding, usage, and return on investment. * Operational Support: Serve as the primary point of contact for incoming dealer and internal requests related to orders, shipping, account status, invoices, and issue resolution. Manage and respond to tickets, emails, and calls in a timely, professional manner. Investigate issues, gather relevant information, and collaborate with Fulfillment, Customer Service, and Accounting to resolve concerns effectively. * Accounting will be a core part of your daily responsibilities, including reviewing and adjusting invoices and credit memos, assisting with payment processing and application, troubleshooting billing discrepancies, monitoring accounts receivable, and working closely with the accounting team to ensure dealer accounts are accurate and up to date. * Proactive Outreach and Monitoring: Monitor partner engagement and performance using data-such as order activity, tool usage, and program participation-and respond with timely outreach or support. * Opportunity Identification: Recognize performance gaps, friction points, or partner needs, and bring forward timely insights and recommendations to the Regional Sales Manager and Dealer Success team to collaboratively support dealer success. * Collaboration and Documentation: Maintain clear, accurate records of partner health, communications, and performance metrics using CRM and reporting tools. * REQUIREMENTS * 2-4 years of experience in customer success, account management, inside sales, or retail/wholesale partner support. * Familiarity with channel-based business models or independent retailers is a plus. * Strong interpersonal, verbal, and written communication skills. * Proficiency in CRM and order management platforms (e.g., Salesforce, HubSpot, NetSuite). * High comfort with digital platforms, remote communications, and online learning tools. * Self-starter mindset with strong organizational and multitasking abilities. * KEY SUCCESS METRICS * Growth in partner account activity * Partner engagement with tools, training, and programs * Internal collaboration and contribution to Dealer Success Group goals * Post-interaction Customer Service Survey Scores (CSAT or NPS equivalent) * MISCELLANEOUS As part of a growing Dealer Success team, flexibility and willingness to contribute to special projects, events, and department-wide initiatives are expected. * SCHEDULE * Standard office hours: Monday-Friday, 8 AM-5 PM * Minimal travel expected * JOB TYPE AND BENEFITS * Full-time position located at Bullfrog International headquarters in Herriman, Utah (or remote, as applicable) * Competitive salary with performance-based bonuses * Benefits include a positive work environment, on-site fitness center, Medical, Dental, Voluntary Life Insurance, Flexible Spending Account, 401k, product discounts, and paid time off