Now Hiring - BLAST OFF EQUIPMENT INC - Counter Salesperson Retail Pressure Washer Sales and Service in West Palm Beach, FL

Full description of the position

Benefits: * 401(k) * 401(k) matching * Employee discounts * Free uniforms * Paid time off * Training & development Job Summary The Counter Salesperson is the first point of contact for customers visiting the store. This role requires a highly motivated, customer-oriented individual responsible for providing exceptional service, processing sales transactions, and addressing customer needs related to pressure washer sales, service, and parts. This individual must possess in-depth product knowledge to assist professional and retail clients in selecting the correct equipment, accessories, and cleaning solutions. Key Responsibilities Customer Sales and Service * Greet and assist customers in a timely, professional, and courteous manner. * Engage with customers to understand their specific needs and recommend appropriate pressure washers, parts, and accessories for their commercial or residential applications. * Educate customers on product features, benefits, proper usage, and safety procedures. * Provide quotes, create sales orders, and process payments accurately using a cash register or computer system. * Handle customer complaints with diplomacy and escalate issues to management when necessary. * Answer incoming phone calls and emails, providing information and taking orders. * Follow up with customers on pending orders or service requests. Equipment Service and Parts * Check-in commercial pressure washers and related equipment for service and repair. * Help determine merchandise required for customer service orders by reading catalogs or looking up parts in the computer system. * Advise customers on replacement options or modifications if a requested part is unavailable. * Inspect damaged or defective parts to determine if they fall under warranty. Store Operations and Inventory * Maintain a clean, orderly, and attractive sales counter and showroom display area. * Monitor inventory levels and assist with restocking merchandise on shelves or racks. * Perform basic warehouse duties as needed, including receiving products, pulling customer materials, and loading equipment. * Conduct physical inventory counts as requested. * Keep up-to-date with new product information and special promotions. Qualifications and Skills/Required Qualifications * High school diploma or GED equivalent. * Previous experience in retail sales, counter sales, or customer service. * Strong communication and interpersonal skills, with a friendly and helpful attitude. * Basic computer proficiency for data entry, including the use of sales terminals, web browsers, and other business software. * Ability to perform basic mathematical calculations for pricing and discounts. * Physical ability to stand for extended periods and lift heavy equipment (up to 50+ pounds). * Strong attention to detail. Preferred Qualifications * Knowledge of commercial and retail pressure washers, equipment, and accessories. * Experience in the power equipment, industrial, or hardware supply industries. * Basic mechanical aptitude for discussing service and repair issues with customers. Work Environment The Counter Salesperson will work primarily at a service counter in a retail and commercial setting. The position may require occasional work in the warehouse or loading area. The work is physically demanding, involving lifting and standing for long periods.