Now Hiring - Parks Chevrolet Rva Llc - Business Development Representative in Richmond, VA

Full description of the position

Job Responsibilities: * Contact new and existing customers to discuss current sales promotions * Create excitement and set appointments for customers * Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits * Follow up with customers to ensure satisfaction and produce referrals * Perform all other Business Development selling duties as assigned * Engage in all training directed by the BDC Manager * Follow the BDC scripts and guidelines on all inbound and outbound calls * Ensure that all calls presented are answered promptly and professional * Acquire a complete knowledge of product information related to the makes and models of the dealership * Develop proficiency with all features of the BDC CRM Software and associated products * Ensure that all information entered into BDC systems is consistent and accurate * Maintain knowledge of coupons, direct mail pieces, all sales advertising and inventory throughout the company and its OEMs * Maintain a current knowledge of schedules of personnel throughout the dealerships * Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures * Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager * Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner * Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls * Maintain the essential communication link between the client and the dealership * Ensure that all communications to and from the client and to and from the sales department is passed on effectively and quickly Job Qualifications: * Professional and has the ability to make a compelling introduction * Willing to participate in skills and product training * Multi-tasker and excellent customer service skills * Proven track record of meeting and exceeding goals * Proficient with computers, emails, smart phones and the web * High school diploma or the equivalent. College level achievement preferred * Willing to engage in ongoing training * Ability to read and comprehend instructions and information * Previous experience and success in customer service, sales, call center, telemarketing or automotive BDC positions * Skilled at building positive relationships over the phone or via email * Professional personal appearance * Excellent communication skills * Ability to work well under pressure * Must possess strong organizational skills, time management skills, and the ability to multi task * Demonstrates the ability to interact effectively with dealer personnel at all levels * Maintains strict confidentiality of customer information, as well as dealership processes, and marketing strategies * Performs other duties as assigned * Maintains a professional code of conduct at all times * Willing to work 40 hours per week including some weekend and evening shifts