Now Hiring - IT Supplies - Account Manager in Rolling Meadows, IL

Full description of the position

About Us IT Supplies is a leading provider of digital printing solutions, offering a comprehensive range of products including printers, media, ink and finishing equipment. We are dedicated to helping our customers achieve outstanding results through personalized service, expert advice and innovative solutions. Our commitment to excellence has made us a trusted partner in the industry for over 25 years. Position Overview The Account Manager plays a pivotal role in maintaining and enhancing our relationships with existing customers. Combining elements of Inside Sales, Customer Service and Account Retention, this role requires expert communication skills, a customer-centric approach, and a knack for cultivating meaningful relationships. This role is full-time, M-F 8A-5P, 100% in person at our Rolling Meadows, IL corporate office reporting to the General Manager of Commercial Sales and Marketing. Key Responsibilities Client Relationship Maintenance: Serve as primary point of contact for assigned accounts, developing strong connections and understanding their evolving needs Customer Satisfaction: Proactively engage with customers to ensure their expectations are met or exceeded, consistently strive for excellence Business Relationship Building: Cultivate long-term relationships with clients through regular communication, personalization interactions and proactive problem solving Retention Strategies: Devise and implement strategies to enhance client retention, leveraging innovative techniques and creative solutions to sustain and grow existing accounts Revenue Growth: Drive sales by identifying and capitalizing on opportunities to introduce additional products or services. Cross-functional Collaboration: Collaborate with internal teams such as Sales, Marketing, Customer Service, Technical Support and Product Management to address client concerns, optimize customer experience, and identify opportunities for upselling or cross-selling Continuous Improvement: Stay current on industry trends, client feedback, and market dynamics to refine strategies and enhance the overall experience with IT Supplies Metrics Tracking: Monitor key performance indicators (KPIs) related to client satisfaction, retention rates, and revenue growth, taking proactive measures to address any differences from targets Qualifications Bachelor's degree in Business Administration, Marketing or related field Proven experience in client-facing roles, preferably in Inside Sales or Account Management Exceptional communication and interpersonal skills with a keen ability to establish trust and rapport with diverse clientele Strong problem-solving abilities with a focus on delivering creative solutions tailored to individual client needs Results-driven mindset with a track record of meeting or exceeding sales targets and KPIs Experience with CRM software and Microsoft Office suite Ability to thrive in a fast-paced, dynamic environment with a proactive and adaptable approach to challenges Our Company and Work Environment Our commitment to our customers is reflected in everything we do. Excitement about technology fuels how we work and encourages a free-thinking, always learning, growth-minded approach. We work hard and have fun along the way. We lead with kindness of heart knowing the effects are contagious and impact the people we interact with in ways we may never fully know. Our humility reminds us to stay curious and always look for ways to improve. Doing the right thing and leaving a lasting imprint on those around us is why our customers choose to do business with us. Compensation and Benefits * Competitive salary and performance-based incentives * Comprehensive benefits package including medical, dental, vision, disability and life * Employee Assistance Program * Paid parental leave * 401K with employee contribution match * Generous Paid Time Off policy * 9 paid holidays annually * Opportunities for professional development and career advancement * Collaborative and inclusive work culture Join Our Team If you are passionate about building lasting relationships, driving client satisfaction, and contributing to company growth, we invite you to apply for the Account Manager position. Be a part of our dynamic team and embark on a rewarding journey of customer-centric excellence. Job Type: Full-time Pay: $50,000.00 - $68,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Vision insurance Ability to Commute: * Rolling Meadows, IL 60008 (Required) Ability to Relocate: * Rolling Meadows, IL 60008: Relocate before starting work (Required) Work Location: In person