Now Hiring - Air Distribution Technologies, Inc. - Inside Sales Support Specialist in Grandview, MO

Full description of the position

Ruskin, a subsidiary of Air Distribution Technologies, Inc., is seeking an Inside Sales Support Specialist to deliver a Best-in-Class customer experience by cultivating strong client relationships, ensuring satisfaction, and driving business success. This role is pivotal in supporting revenue growth and cross- functional collaboration, with a focus on proactive communication and strategic account planning. What You'll Do * Serve as the primary liaison and account owner between Ruskin and assigned clients * Build and maintain strong relationships with account stakeholders to ensure retention and loyalty * Monitor account performance metrics weekly and drive improvements to exceed client expectations * Collaborate with internal teams to identify and resolve risks throughout the order lifecycle * Troubleshoot customer issues quickly to minimize disruption and maintain satisfaction * Partner with cross-functional teams to ensure accurate and timely product delivery * Develop and implement strategic account plans aligned with client goals and company capabilities * Collect and share customer feedback to support continuous improvement * Monitor accounts daily to identify risks and drive proactive communication * Follow pricing schedules and discount policies to ensure profitability and market competitiveness * Facilitate order management processes from quote to post-sale support What We're Looking For Required: * Four-year business degree or equivalent combination of education and customer-facing experience * 2+ years in customer service, account management, or sales roles * 5+ years in customer-facing customer service roles in lieu of Degree * Proficiency in interpreting customer requests and business documents * Strong communication skills with attention to detail and follow-through * Ability to read and interpret technical manuals, code regulations, and agency standards * Proficiency in MS Office, Power BI, and CRM software Preferred: * Experience supporting manufactured products in the commercial building market * Demonstrated emotional intelligence and flexibility across multiple projects Work Environment The work environment is primarily in a professional office setting with standard office equipment and a climate-controlled atmosphere designed for productivity. There may be occasional opportunities to visit a lab or plant for meetings or collaboration. Reasonable accommodations may be made for individuals with disabilities. LI-IM1 #ADTI