Now Hiring - WestRock Company - Manufacturing Account Manager/Sr. Coord, Customer Service in Conway, AR

Full description of the position

Customer Service Representative / Account Manager The opportunity: The Customer Service position requires knowledge of company's products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility. * How you will impact Smurfit Westrock: * Work proactively to complete all tasks timely, accurately, and completely. * Initial point of contact for sales team, customers, and manufacturing * Develop strong client relationships that provide significant input to production planning and service strategies * Organize pre-production meetings for new customers, products, & graphics * Coordinate processing of new graphics with WestRock's pre-press department or customer-specified outside facility * Manage customer graphics * Assist in ordering materials by providing forecast information (timing & quantity) * Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts * Receive and enter customer orders, shipping releases, and complaints * Assist in production planning and/or order prioritization by providing customer requirements * Respond to customer inquiries regarding product availability, and provide inventory information * Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days * Assist in recovery of aged receivables * Must be willing to work flexible hours, when necessary * Promote teamwork at all levels within the company * What you need to succeed: * Bachelor's degree preferred * Customer service experience / account management preferred * Knowledge of the carton folding industry and products a plus * Occasional travel required * Professional customer satisfaction skills needed to maintain positive external and internal relationships * Excellent oral and written communications skills * Effective listening skills * Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook * Excellent organizational skills to include follow-up, accountability, and spreadsheet management * Ability to easily adapt to fluctuations in business cycles and workload * Excellent problem-solving skills * Be comfortable working independently and within a team environment * Ability to work through conflict situations * Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests