Now Hiring - Prinova Group LLC - Customer Sales Liaison in Cottonwood Heights, UT

Full description of the position

Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world's best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you'll find direction, opportunity, and belonging with us. Customer Sales Liaison Department: Customer Service, Distribution Location: Cottonwood Heights, UT Type: Full-Time Summary: The Customer Sales Liaison will provide ideal customer service by communicating with customers and/or sales staff, and following through on every aspect of the order. Essential Duties and Responsibilities include the following. Other duties may be assigned. * Maintain outstanding customer relationships with all customers. * Receives customer's orders, coordinates all purchase order details, enters orders, and prepares orders for shipment. * Confirm orders and or any issues to the customer in a timely manner. * Answers all inquiries such as tracking, C of A's, shipments, credits, scheduling, cancellation, adjustments, warehousing and any other information pertaining to orders. * Maintains contracts (inputs into database, and works with Product Managers and Sales person to manage release dates for products). * Assists assigned Sales staff to help exceed customer's needs as necessary. * Assist the team with tasks while ensuring seamless customer relationships. * Processes orders and paperwork for shipping. * Communicates with warehouse the shipping requirements of the customer. * Arrange freight through TMS. * Ensure customer orders deliver on time. * Meet and exceed all KPI goals. * Assists with answering incoming calls. * Additional duties as deemed necessary by the Supervisor/Manager. Supervisory Responsibilities: * None Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and/or Experience: * High school diploma or equivalent required; Associates or Bachelor's degree in Business Administration/Science preferred, and or a minimum of 3+ years of relevant professional experience within a Manufacturing/Distribution Industry. Required Skills/Abilities: * Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. * Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and problem-solving skills. * Ability to add, subtract, multiply, and divide in all units of measure, and use decimals. * Ability to function well in a high-paced and at times stressful environment. * Proficient with Microsoft Office Suite or related software. * Advanced skills in Microsoft Office (Word and Excel). * Familiarity or general aptitude for ERP systems is preferred. Travel: * None Work Conditions & Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Ability to lift up to 10 lbs. * Work environment is normally in an office setting. * Ability to view a computer screen and type for extended hours. * Ability to sit and stand for extended periods. * Other physical requirements include moderate standing and occasional squatting, bending, and twisting. * Ability to adjust work schedule as business needs require. Quality/Safety Responsibilities: All Prinova employees are required to ensure compliance standards with food safety, food defense and food quality. (FDA, ILDPH, FSMA and BRC). It is the responsibility of each employee to comply with occupational safety and health standards issued under OSHA and to follow all rules, regulations and procedures established by the Company to ensure that their actions do not impact the health and safety of themselves or others. What 's in it for you? Competitive Pay - $24.11 an hour Experience, education, geographic location and shift all taken into consideration. Benefits: * Medical, Dental, Vision * Employer paid STD and LTD * HSA and FSA * Paid Maternity and Paternity Leave * PTO * Employer paid Basic Life Insurance * 401(k) & Roth with employer match * Eight Paid Holidays + 3 Floating Holidays * Voluntary - Critical Illness, Hospital Indemnity, Accident * Personal growth including training and development opportunities Disclaimer: Prinova is committed to providing equal opportunities without regard to race, color, religion, sex, pregnancy, creed, national origin, age, physical or mental disability, marital status, ancestry, veteran or military status, sexual orientation, gender identity and/or expression, genetic information, or any other characteristic or group status protected under applicable law.