Now Hiring - Haas & Wilkerson Insurance - Account Manager, Commercial Insurance in Fairway, KS

Full description of the position

Why Choose Haas & Wilkerson? At Haas and Wilkerson Insurance, we believe insurance is about more than policies--it's about protecting joy. As a family-owned agency since 1939, we've partnered with some of the most iconic names in the family entertainment industry--from amusement parks and fairs to festivals, carnivals, trampoline parks, and rodeos, in addition to supporting a variety of commercial organizations in our region. The work we do makes it possible for families across North America to create memories that last a lifetime. And we're proud that others have noticed: * Named as a2025 Best Places to Work by the Kansas City Business Journal * Listed on the2025 Top 100 Independent P/C Agencies by the Insurance Journal * Recognized as a2025 Best Practices Agency by the Big I * Listed on the Top 200 Fast Growing Companies by the Kansas City Business Journal Because we're family-owned, we know what matters most: family. Supporting our team members and their families is at the forefront of our culture. Yes, we offer competitive pay and excellent benefits--but we also believe in creating a workplace that's encouraging, fun, and empowering. Here's a snapshot of what our team members enjoy: * Affordable health insurance with three plan options * Generous 401(k) match of 6% of your compensation * Paid maternity and paternity leave * Hybrid work arrangement * Excellent PTO program (up to 5 weeks off annually based on tenure) * Competitive pay with annual salary increases * Ten paid holidays, including your birthday * Casual dress attire every day * Bonuses for milestone anniversaries, holidays, and referrals * Flexible schedules to support your family * Opportunities to give back through community campaigns and volunteer events * Financial support for professional certifications and continuing education * A leadership team that is truly engaged and invested in your growth Position Summary We are currently seeking an Account Manager to join our middle market commercial insurance unit. This position is an excellent opportunity for a service-minded, enthusiastic customer service professional. This role provides producers with excellent support for servicing new business accounts, enhances and solidifies client relationships through exceptional service, and focuses on business retention for existing accounts. The position requires a solid understanding of Property and Casualty insurance fundamentals. This role supports clients in a variety of industries. The Account Manager position is a vital part of a mid-size team and assists in all aspects of the day-to-day servicing of clients. Primary Responsibilities: * Build and maintain strong relationships with assigned clients through effective communication, quality service, responsiveness and accuracy. * Meeting or surpassing our client service expectations in accordance with agency standards and workflows. * Provide needed information to and resolution of issues for clients. * Maintain working knowledge of client data including policy information, significant dates and deadlines, and changes to client records. * Complete client servicing tasks related to new and renewal business including applications, marketing, rating, quoting, and ordering policies. * Maintain current and accurate client databases and electronic files. * Adhere to agency and departmental policies, processes and procedures, including errors & omission standards. * Assist in account processing by preparing pre-renewals and proposals, invoicing, and checking policies. * Resolve issues relating to accounting or client billing. * Escalate or advise the Account Executive, Producer and/or Client Services Manager on client issues as appropriate. Requirements A bachelor's degree from a four-year university or college is strongly valued. A High School diploma or GED is required. Candidates must have at least three (3) years of experience in servicing commercial insurance accounts, five (5) years preferred. Candidate must have their state Property and Casualty License or the ability to obtain license within 60 days. Successful candidates will have excellent written, verbal, and interpersonal communication skills. The successful candidate will also be service-driven and detail-oriented with a sense of urgency to meet time sensitive deadlines. Strong organizational skills and proficiency with Microsoft Office programs is required. Experience using an agency management system is highly valued. Previous experience utilizing Vertafore products (i.e. Sagitta, AMS 360, ImageRight, etc.) is ideal. The ideal candidate is a self-motivated individual with a broad knowledge base of foundational insurance principles for various business industries. Previous experience working for an insurance broker is highly preferred. About Us Haas & Wilkerson Insurance is a family-owned, independent insurance brokerage based in Kansas City. We provide insurance solutions to organizations throughout North America and have been doing business locally and nationally since 1939. Many know us for our specialty and niche insurance products, such as insurance for amusements, fairs, festivals, rodeos, waterparks and indoor trampoline parks. We also offer expertise in standard commercial insurance, life and health insurance, personal insurance lines and employee benefit products. Haas & Wilkerson Insurance support services include risk management, third-party administration, claims and loss control services. Our consultative approach allows us to be a trusted advisor and to tailor insurance solutions that are appropriate and cost-effective. We seek growth in every aspect of our business. This means growing an energizing, winning culture. We start with finding and retaining the right people - the people that share our values and aspirations. We are passionate about our clients, our community and our team. Are you looking for a new opportunity? Apply today and join our team! Haas & Wilkerson Insurance is proud to be an equal opportunity employer that values the impact of diversity upon its clients, services and workplace. Our selection process is designed to provide an equal employment opportunity for all without regard to race, color, sex, religion, national origin, disability, veteran status, age, sexual orientation, marital status or status in any other protected group, and to identify the candidate who we conclude best fits our needs.