Now Hiring - The Now Massage - Regional Manager, Sales & Operations in Chicago, IL

Full description of the position

About The NOW: The NOW Massage is designed as a refuge -- a place to disconnect from the outside world and reconnect within. Rooted in the healing benefits of massage therapy, The NOW blends high-quality, results-driven bodywork with a thoughtfully curated environment that inspires balance and mindfulness. We deliver a spa-like experience without the exclusivity or cost of a traditional day spa, creating a welcoming space where guests can prioritize self-care and where our team can focus fully on service excellence. Our culture is grounded in positivity, respect, and connection -- supporting both personal well-being and professional growth. Our Brand Truths: LIVE IN THE NOW -- Be present. Take time to recharge and reconnect within. KINDNESS IS MAGIC -- Lead with compassion and create warmth in every interaction. CARE FOR THOSE WHO CARE FOR OTHERS -- Recognize and reward the people who create The NOW experience. AUTHENTICITY ALWAYS -- Communicate openly, honestly, and with intention. Why The NOW: * Competitive base salary + performance-based bonus structure * Health, vision, and dental benefits * 401(k) retirement plan * Paid time off and wellness perks * Career advancement and leadership development opportunities * Aesthetically inspiring and supportive environment * Generous team discounts and membership benefits Position Summary: The Regional Manager, Sales & Operations leads multi-location success across our Chicago boutiques (Wicker Park, South Loop, and Westmont). This role is responsible for driving sales growth, operational excellence, and leadership development while ensuring every guest experience reflects The NOW's philosophy of mindfulness and care. You'll serve as both a strategic operator and an inspiring coach -- empowering boutique leaders to deliver results, strengthen team culture, and exceed revenue goals through exceptional guest experiences. Key Responsibilities: Sales Leadership & Business Growth * Drive top line revenue through membership, enhancement, and retail performance across all locations. * Lead and coach boutique managers on consultative sales strategies, team goal-setting, and accountability practices. * Analyze sales metrics and implement initiatives to improve conversion, retention, and overall profitability. * Collaborate with ownership and marketing teams to design and execute local and regional sales campaigns. * Monitor competitive landscape and identify new opportunities for business development. Team Leadership & Development * Build and maintain a culture of sales driven hospitality -- balancing mindfulness with measurable results. * Coach boutique managers and assistant managers through regular one-on-ones, performance reviews, and development plans. * Partner with ownership on recruiting, onboarding, and retention strategies to build strong, engaged teams. * Foster collaboration and communication between locations to share best practices and successes. * Recognize and reward high performers, reinforcing The NOW's culture of growth and positivity. Operational Excellence * Oversee daily operational performance across all boutiques, ensuring consistency in guest experience, cleanliness, and efficiency. * Manage key financial indicators -- including labor, supplies, COGS, and EBITDA -- to achieve profitability targets. * Ensure compliance with brand standards, health and safety regulations, and all licensing requirements. * Identify and implement process improvements to streamline operations and enhance the guest journey. * Partner with the General Managers to ensure studios operate seamlessly and uphold The NOW brand at every touchpoint. Guest Experience & Brand Integrity * Champion The NOW's commitment to mindfulness and elevated service at every location. * Support boutique teams in resolving escalated guest issues quickly and thoughtfully. * Monitor guest feedback and reviews to identify trends, celebrate wins, and address areas for improvement. * Ensure that each boutique consistently delivers the sensory and emotional experience that defines The NOW. Qualifications: * 5+ years of multi-location management experience, preferably within wellness, spa, or premium hospitality. * Proven track record of driving sales performance and profitability. * Strong leadership presence -- able to motivate, coach, and hold teams accountable with empathy and clarity.Exceptional communication, analytical, and problem-solving skills. * Experience with Zenoti or similar systems preferred. * Ability to travel regularly between boutiques and work flexible hours, including evenings and weekends as needed. * Deep passion for wellness, people development, and creating meaningful guest experiences. Pay: $70,000.00 - $75,000.00 per year Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Work Location: In person