Now Hiring - Buffalo Outdoor - Professional Services Customer Service/Sales Representative in Fort Worth, TX

Full description of the position

Why Buffalo Outdoor? When you join Buffalo Outdoor, you're joining a team that not only values our customers but appreciates each individual team member. You are becoming part of a family who believes that your personal growth is just as important as your career development. Buffalo Outdoor is a locally owned and operated lawn care business servicing Fort Worth, Keller and surrounding areas. We are actively seeking a qualified Customer Service Representative to join our sales team. As a CSR, you will be responsible for assisting our customers and building long term relationships to ensure upmost satisfaction and growth. Successful candidates will possess previous customer service & sales experience, as well as an empathetic demeanor, excellent communication skills and an outgoing personality. If you thrive in a fast paced work environment and are passionate about helping others, we invite you to apply! Interviews will be in person here at our office. Catch our Customer Service Team in action! (Copy & paste the link below to your browser). [please apply online] Responsibilities * Answers inbound customer service calls, responds to customer emails and surveys. * Resolves customer service concerns to determine root cause of the concern. * Escalates customer issues requiring extensive problem solving. * Provides resolution and timely follow-up with the customers. * Communicates customer impacting trends and/or ideas for improvement to manager. * Updates and maintains customer database with accurate customer information and timely data entry. * Upsells services to new and existing customers based on customer needs. * Perform outbound calls to internal and external customers to schedule applications and/or service calls. Qualifications/Skills * Customer service skills and ability to address complaints and resolve conflict in a professional, kind and decisive manner. * Telemarketing and sales skills to up-sell products and services to meet customer needs. * Written and verbal communication skills for professional business interactions * Computer skills with Microsoft Office application (Word, Excel, Outlook) as well as familiarity with social media software applications. * Previous experience with CRM software. * Ability to learn and apply general knowledge of the company, products and services. * Ability to read, comprehend and adhere to instructions, processes and procedures. * Accuracy and attention to detail. * Organizational and time management skills, including punctuality for on-time attendance. * Ability to work independently under general supervision and collaboratively as part of a team. * Ability to talk and type simultaneously when interacting with customers. * Ability to work with different personalities (a "people person"). * Proficiency in using Apple products is a plus. * Bi-lingual is a plus. This isn't just a job. This position is a stepping stone to other avenues and growth paths within the company. If you possess the above skills, we want to hear from you! You may respond to this post with your attached resume and cover letter listing three reasons you feel that you are an ideal candidate for this role. *Please note that candidates who do NOT submit the above described cover letter will not be considered for the position. This is a full-time, in office position with a work schedule of Monday - Friday, 8A - 5P and once a month Saturday rotations. Pay is commensurate with experience at an hourly rate, as well as bonus pay each month during peak season. We offer paid time off, paid company holidays and weekly pay. Job Type: Full-time Pay: From $19.00 per hour Benefits: * On-the-job training * Paid time off * Professional development assistance * Referral program Application Question(s): * A customer calls upset about services we provided. What technique do you use to ensure the customer is satisfied and does not cancel services? * A customer calls upset, stating that we billed her for mowing services but did not mow her lawn. (You have photos of the mowed lawn, per the tech in the field - so you are positive their lawn was mowed). How do you handle this complaint? Language: * Spanish (Preferred) Work Location: In person