Now Hiring - KC Metro Ford - New and Pre-Owned Sales Consultant in Independence, MO

Full description of the position

The mission of the New and Pre-Owned sales consultant is to work internet leads and walk-in customers from the beginning of the process all the way through delivery. This Sales position is to maximize and support 100% of all inbound and outbound Internet Opportunities, Prospecting, and drive customer traffic, while maintaining the highest possible level of customer satisfaction. By his/her impression, the image of the dealership is portrayed, and managing the technology of the customer management tools (CRM). Set appointments and drive showroom traffic while managing time effectively. Work daily call logs and email Road to the Internet Sale set within the CRM solution. Keep all follow up done daily and placing notes in CRM. Use CRM to manage and measure lead activity. Be a Brand Champion (Certified). Follow the Road to the Internet Sales Process and KC Metro Ford E-Commerce Playbook. * o Plus if Bilingual, yet not required . o SM Manager results including: Initial email response. Personalized emails. Google Voice (texting). Initial phone call to set appointments. Confirm appointments to drive your show rate. Demonstrate virtual vehicles at dealership. Unsold follow up of prospects who do not buy. Follow up for people who did not show for appointments. Sold follow up for customers who buy. Referrals and household prospecting. Ongoing customer contact to promote loyalty and retention. o Selected training and/or events with the manufacturer/vendors. Maintain a high level of product knowledge. o Follow all guidelines for invalids, duplicates and lead sourcing. o Shown appointments to be updated with show or no show within 60 minutes from appointment time by ISC in CRM with notes and inform the SM Manager. o Review, understand, and drive positive review and social media engagement within the dealerships company managed profiles. o Be on time to work and ready to perform. Be a strong example to other sales associates. Compensation Excellent Compensation Plan. Benefits We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each associate offering the following benefits: * 401 K * Health Insurance * Dental Insurance * Disability & Live insurance * Flexible work schedule Equal Opportunity Employer (EOE). Job Type: Full-time Pay: From $2,500.00 per month Benefits: * 401(k) * Health insurance Ability to Commute: * Independence, MO 64055 (Required) Work Location: In person