Now Hiring - Araceli Rubio- Farmers Insurance Agency - Farmers Insurance Customer Service in El Paso, TX

Full description of the position

Job Overview Our Customer Service Representatives work directly with every client of our the agency. They will ensure that our clients are well-informed about our products, made aware of the referral process, and given a smooth onboarding experience. They will also be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have. All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles. Salary Range: $38,000.00 - $45,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Career Growth Opportunities Very competitive base salary (most competitive in the El Paso area) Business and Leadership Courses available Evenings Off Appreciation Lunches Weekly team meetings Team Building Events Home/Work Balance Holiday Pay Training/coaching provided Requirements Property & Casualty License preferred. Must obtain Life and Health license within 90 days after joining our team. Licensing assistance is available. Bilingual (English/Spanish) preferred Insurance customer service experience is desired Ability to build rapport with clients Excellent communication skills: written, verbal, and listening Clean background Responsibilities Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Cross-sell products such as Life insurance Ask each customer for referrals and explain our referral program About Us Araceli Rubio- Farmers Insurance Agency is an energetic and professional team committed to empowering clients with top-tier insurance solutions. We foster a vibrant culture where dedication to service and professional growth are celebrated. Join us to make a real impact in the insurance industry!