Now Hiring - Traeger Wood Pellet Grills - Sales Operations Manager in Salt Lake City, UT

Full description of the position

Welcome To The Traegerhood: Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we've been revolutionizing outdoor cooking ever since. We're a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us! Summary: Oversees the Sales Operations team that services Traeger's national / big box accounts. This manager will oversee day- to-day operational tasks, ensure the team is well represented and advocated for cross-functionally, serve as the point person for escalations and drive continuous improvement initiatives to ensure a best-in-class experience for our customers. Success in this role will require strong leadership skills, technical abilities, a service-oriented mindset and a strong ability to communicate clearly and concisely. What You'll Do: * Provide day-to-day leadership and oversight for the Sales Operations team, ensuring consistent execution of core operational functions. * Develop, implement, and manage short- and long-term goals, objectives, policies, and operating procedures for the Sales Operations function. * Monitor, analyze, and report on operational KPIs as directed by leadership; implement process improvements to achieve performance targets. * Partner with leadership to provide insights, recommendations, and guidance related to new or revised operating policies, practices, and procedures. * Serve as the Sales Operations representative in cross-functional collaboration with Sales, Planning, IT, Logistics, and other key stakeholders to ensure seamless order flow and operational alignment. * Manage and resolve escalations within the Sales Operations group; independently resolve issues where appropriate and escalate to leadership when necessary. * Oversee team workload to ensure balanced and equitable account assignments; proactively identify capacity challenges and recommend adjustments. * Manage team scheduling and time-off planning; ensure coverage and operational continuity * Ensure all core Sales Operations responsibilities are executed effectively, including but not limited to order management, customer, chargeback dispute resolution, pricing validation, and vendor portal maintenance. * Play a critical role in ensuring item attributes and master data are accurately set up and maintained within customer and account portals within established lead times. * Hold team members accountable for understanding, resolving, and preventing customer chargebacks. * Own and drive overall OTIF (On-Time In-Full) performance across assigned Sales Operations accounts. * Maintain a strong knowledge of national account requirements to support successful operational execution. * Foster a collaborative, high-performing team environment that promotes accountability, teamwork, and efficient conflict resolution. * Act as a key stakeholder in the hiring and selection process for the Sales Operations team. * Coach, mentor, and develop team members, including overseeing onboarding for new hires and conducting quarterly and annual performance reviews. * Serve as a collaborative partner and advocate when working with both internal and external stakeholders. What you'll need to succeed: * Direct experience managing, leading, and coaching a team of 8-10 team members minimum, with a focus on performance, accountability, professional development and operational excellence. * Direct experience in Operations managing relationships with national key account partners. * Experience using CRM and ERP systems to manage workflows, analyze data, and support cross-functionaloperational needs. * Proficiency in Microsoft Excel, including the ability to work with formulas, pivot tables, and data analysis to support reporting and decision-making. * Ability to adapt quickly in a fast-paced, evolving environment and respond effectively to changing priorities. * Proven capability to multitask and manage competing demands while maintaining accuracy and attention to detail. * Strong organizational, communication, and interpersonal skills with the ability to collaborate across teams and leadership levels. * Demonstrated ability to think holistically, evaluate complex situations, and make sound, timely decisions that support both operational and business objectives. Why You Will Love To Work Here: * Be part of the most disruptive force in outdoor cooking * Join a true team working towards a common goal * Culture of risk-taking, innovation & quality * So.Much.Food. * Full medical/dental/vision packages to fit your needs * 401K to help you plan for the future * Tuition reimbursement * Dog friendly office * Access to a free ski pass to enjoy our beautiful backyard. * Great discounts on all things Traeger * Did we mention all the food?