Now Hiring - Bee Line Support, Inc. - Professional Services Account Manager in Chicago, IL

Full description of the position

Join a Team That 's Raising the Standard in Clean At Bee Line, we don't just clean -- we protect lives through medical-grade cleaning that meets the highest standards of infectious disease control. As a certified woman-owned business, we're trusted by hospitals, surgery centers, schools, and large- scale facilities across the Midwest. Our core values--Take it personally, Start with kindness, Every client is our only client, and Outperform & Overdeliver--are the foundation of everything we do. Are you a relationship-driven professional who thrives on building trust, solving problems, and ensuring clients feel truly cared for? We're looking for an Account Manager who is passionate about client success and ready to be the voice and advocate for our clients every day. Reporting to the Client Success Director, this role sits at the intersection of client relationships and service delivery -- ensuring Bee Line consistently delivers exceptional experiences and long-term partnerships. *What You 'll Achieve: Your impact at Bee Line * Build and strengthen long-term client relationships. You'll serve as the primary point of contact for assigned accounts, developing trusted partnerships and ensuring every client feels valued and heard. * Ensure exceptional service delivery. You'll proactively monitor service quality, conduct site visits, and work closely with operations teams to ensure contract expectations are met or exceeded. * Resolve issues with urgency and care. When challenges arise, you'll lead with empathy and accountability -- coordinating solutions quickly and following through until clients are satisfied. * Drive client retention and growth. You'll support renewals, identify opportunities for additional services, and help expand existing accounts through strong relationships and service excellence. * Be a strategic partner to clients and internal teams. You'll translate client needs into clear direction for internal teams and collaborate cross-functionally to deliver seamless service. * Provide insight and visibility to leadership. You'll track client feedback, risks, and opportunities, sharing insights with the Client Success Director to continuously improve the client experience. *What We 're Looking For * 3+ years of experience in account management, client success, customer service, or relationship management * Proven ability to build and maintain strong client relationships * Experience working in a service-based, or facilities management preferred * Strong communication, problem-solving, and organizational skills * Comfortable managing multiple client accounts simultaneously Skills That Make You Successful Here * Relationship-focused with a customer-first mindset * Strong verbal and written communication skills * Confident navigating difficult conversations with professionalism and empathy * Highly organized with excellent follow-through * Ability to collaborate effectively with operations, supervisors, and leadership * Detail-oriented while keeping the big picture in mind * Calm under pressure and solution-oriented Why Join Us Bee Line is growing fast, and client success is at the heart of our growth. This role offers direct visibility, close partnership with leadership, and the opportunity to make a meaningful impact on client satisfaction and retention. If you're looking for a role where relationships matter, your work is appreciated, and your impact is real -- we'd love to meet you. Pay: $52,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person