Now Hiring - XP Performance Lab - Professional Services Sales & Membership Associate in Colorado Springs, CO

Full description of the position

The Sales & Membership Associate focuses on turning leads into members and making sure everyone who walks through the door has a smooth, positive experience. You'll handle incoming leads, follow up with prospects, book appointments, close memberships, and help run the front desk. Compensation: $16 - $20 hourly Responsibilities: Sales & Lead Management * Call, text, and email new leads quickly and consistently. * Schedule in-person or phone consultations, free workouts, or trial sessions. * Ask good questions, understand goals, and recommend the best membership or program. * Present pricing clearly and confidently; handle objections and close sales. * Follow up with no-shows and cold leads to get them back in the pipeline. * Keep accurate notes and lead statuses updated in the CRM. * Front Desk & Member Experience * Welcome every visitor with a warm greeting and friendly energy. * Check members into classes/sessions and verify waivers are completed. * Answer phones and basic questions, and route calls/messages appropriately. * Help new visitors understand where to go and what to expect. * Facility & Admin Support * Complete opening and/or closing checklists (lights, music, cleanliness, etc). * Keep lobby, bathrooms, and common areas clean, stocked, and presentable. * Support quick spot-cleaning of turf/weight/cage areas if needed. * Process payments for memberships, drop-ins, and retail purchases. * Restock drinks, snacks, and apparel, and help with retail displays. * Assist with basic data entry or updates to member accounts. Qualifications: Experience & Skills * Experience with baseball, softball, lacrosse, soccer, or football is a plus. * Sales experience in fitness, sports, hospitality, or another service business is a plus. * Confident on the phone and in person; comfortable asking for the sale. * Organized and persistent with follow-up--you don't let leads slip through the cracks. * Friendly, outgoing, and comfortable talking with parents, kids, and adult athletes. * Able to multi-task during busy hours (phones, check-ins, walk-ins). * Basic computer proficiency and willing to learn our CRM and booking software. * How We 'll Measure Success (Key Metrics) * Response time to new leads. * Appointments booked per day/week. * Show rate for booked appointments. * Check-in accuracy, waiver completion, and member satisfaction. About Company XP Performance Lab is a baseball, softball, and field-sports performance facility in Colorado Springs, located across from El Pomar Youth Sports Park. We focus on developing hitters, pitchers, and position players through hitting/pitching lessons, small-group sport-specific training, and year-round access to indoor batting cages. Our turf is used for baseball, softball, lacrosse, football, and soccer. Our batting cages can also be used for recreational use by teams or individuals. We're a coaching-first environment: no random workouts, no ego lifting--just smart programming, clear standards, and athletes getting better every week. Team members at XP are expected to bring high energy, great communication with parents and athletes, and a willingness to teach fundamentals the right way. If you love diamond sports and field sports, enjoy coaching, and want to help build something special in the local community, XP Performance Lab is a place where you can grow your impact and your career.