Now Hiring - E.L. Morrison Lumber Company - Sales Support Specialist in Harrisburg, NC

Full description of the position

Role Summary: The Sales Support Specialist supports the Territory Manager by managing day- to-day client engagement, technical estimating, and internal project coordination - allowing the Territory Manager to focus on strategy, relationships, and growth within the Charleston coastal market. This role is proactive, detail driven, technically minded, and relationship- focused. It serves as a trusted extension of the Territory Manager while ensuring that every project meets the unique performance, impact-rating, and coastal code requirements of our market. Key Responsibilites: Sales Support & Opportunity Management * * Support the Territory Manager in executing territory sales goals through accurate estimating, proposal coordination, and opportunity tracking. * Assist with nurturing new and existing client relationships through timely follow-up and responsiveness. * Prepare quotes, product information, and specifications for client meetings and showroom visits. * Perform quantitative take-offs and ensure estimates are properly aligned with impact and coastal code standards. * Identify emerging opportunities and surface them for strategic pursuit * Maintain collaborative project documentation and CRM accuracy. * Client Experience & Service Coordination * * Serve as a primary point of contact for order updates, basic troubleshooting, and service coordination. * Monitor projects in progress and proactively flag risks before they escalate. * Collaborate with service and operations to ensure accurate, timely, and high-quality resolutions. * Support customer follow-up and continuity, while the Territory Manager leads overall resolution strategy. * Place and track product, installation, and service orders. * Product, Technical, & Showroom Support * * Maintain strong working knowledge of Morrison Millwork product portfolio - with an emphasis on impact-rated systems, design pressure & performance ratings, coastal building code requirements. * Support showroom consultations for builders, architects, designers, and homeowners. * Assist with product presentations, Lunch & Learns, and client events. * Help maintain showroom readiness, samples, and technical resources. * Continue professional development toward independently conducting client consultations. * Technical Accountability - Coastal Market Focus * Impact/missile rating standards * DP and structural performance requirements * Water & infiltration performance * Applicable coastal code and jurisdictional requirements * Behaviors & Competencies: * Highly organized, responsive, and calm under pressure. * Strong respect for technical accuracy and specification compliance. * Relationship-minded with a service-oriented sales approach. * Excellent communication with both clients and internal teams. * Ability to manage multiple projects simultaneously. * Independent worker who stays closely aligned with leadership. * Curious, proactive, and growth-oriented. * Other Position Requirements: 3-5 years experience in a coastal construction or coastal window & door market * Demonstrated knowledge of impact-rated products, DP ratings, and coastal code requirements. * Ability to read architectural plans and blueprints. * Experience supporting builders, architects, or luxury residential projects. * Proficiency with Microsoft Office (Excel, Word, Outlook).