Now Hiring - E.L. Morrison Lumber Company - Sales Support Specialist in Harrisburg, NC

Full description of the position

Role Summary: The Sales Support Specialist supports the Territory Manager by managing day- to-day client engagement, technical estimating, and internal project coordination - allowing the Territory Manager to focus on strategy, relationships, and growth within the Charleston coastal market. This role is proactive, detail driven, technically minded, and relationship- focused. It serves as a trusted extension of the Territory Manager while ensuring that every project meets the unique performance, impact-rating, and coastal code requirements of our market. Key Responsibilites: Sales Support & Opportunity Management

• Support the Territory Manager in executing territory sales goals through accurate estimating, proposal coordination, and opportunity tracking.
• Assist with nurturing new and existing client relationships through timely follow-up and responsiveness.
• Prepare quotes, product information, and specifications for client meetings and showroom visits.
• Perform quantitative take-offs and ensure estimates are properly aligned with impact and coastal code standards.
• Identify emerging opportunities and surface them for strategic pursuit
• Maintain collaborative project documentation and CRM accuracy.
• Client Experience & Service Coordination
• Serve as a primary point of contact for order updates, basic troubleshooting, and service coordination.
• Monitor projects in progress and proactively flag risks before they escalate.
• Collaborate with service and operations to ensure accurate, timely, and high-quality resolutions.
• Support customer follow-up and continuity, while the Territory Manager leads overall resolution strategy.
• Place and track product, installation, and service orders.
• Product, Technical, & Showroom Support
• Maintain strong working knowledge of Morrison Millwork product portfolio - with an emphasis on impact-rated systems, design pressure & performance ratings, coastal building code requirements.
• Support showroom consultations for builders, architects, designers, and homeowners.
• Assist with product presentations, Lunch & Learns, and client events.
• Help maintain showroom readiness, samples, and technical resources.
• Continue professional development toward independently conducting client consultations.
• Technical Accountability - Coastal Market Focus
• Impact/missile rating standards
• DP and structural performance requirements
• Water & infiltration performance
• Applicable coastal code and jurisdictional requirements
• Behaviors & Competencies:
• Highly organized, responsive, and calm under pressure.
• Strong respect for technical accuracy and specification compliance.
• Relationship-minded with a service-oriented sales approach.
• Excellent communication with both clients and internal teams.
• Ability to manage multiple projects simultaneously.
• Independent worker who stays closely aligned with leadership.
• Curious, proactive, and growth-oriented.
• Other Position

Requirements

: 3-5 years experience in a coastal construction or coastal window & door market

• Demonstrated knowledge of impact-rated products, DP ratings, and coastal code requirements.
• Ability to read architectural plans and blueprints.
• Experience supporting builders, architects, or luxury residential projects.
• Proficiency with Microsoft Office (Excel, Word, Outlook).