Now Hiring - State Farm Mutual Automobile Insurance Company - Customer Retention Specialist - State Farm Agent Team Member in Denver, CO

Full description of the position

Benefits: * 401(k) matching * Bonus based on performance * Health insurance * Opportunity for advancement * Paid time off * Training & development Customer Retention Specialist - In-Office Bill Knight State Farm Agency Job Type: Full-Time Location: In-Office Deliver Exceptional Service. Build Relationships. Grow with Purpose. The Bill Knight State Farm Agency is seeking a Customer Relations Representative who is passionate about helping clients, delivering excellent service, and building long-term relationships--while also being comfortable identifying in-book sales opportunities when appropriate. This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that great service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential. This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained. What You 'll Do Serve as a primary in-office point of contact for existing clients * Provide prompt, professional support for policy questions and service needs * Assist with policy changes, renewals, billing inquiries, and endorsements * Support clients through the claims process and follow up as needed * Maintain accurate and detailed records of customer interactions * Conduct policy reviews and identify in-book sales opportunities aligned with client needs * Recommend additional coverage when it adds value for the customer * Collaborate closely with team members to deliver a consistent, high-quality client experience * What We 're Looking For Strong customer service and relationship-building skills * Ability to naturally pivot from service to sales using a consultative approach * * Willingness to obtain Property & Casualty and Life & Health licenses (full training, guidance, and support provided) Excellent verbal and written communication skills * Detail-oriented, organized, and dependable * Professional, client-focused mindset * What We Offer Competitive base salary plus commission and performance bonuses * Full licensing support and guidance from day one * Structured in-office training after Property & Casualty license is obtained * Stable, service-focused role with long-term growth opportunities * Supportive agency culture built on teamwork, accountability, and quality service * A meaningful career helping individuals and families protect what matters most * Ready to Start a Career with a Strong Local Agency? If you're service-oriented, motivated to grow, and interested in building a long-term career in insurance with the right training and support, we'd love to hear from you. Apply today to join the Bill Knight State Farm Agency.