Now Hiring - Mobile Technologies, Inc - Account Manager in Spokane, WA

Full description of the position

Account Manager - Sales (Remote, U.S.) Company: Mobile Tech, Inc. (MTI) Reports To: Chief Operating Officer Employment Type: Full-Time FLSA Status: Exempt Mobile Technologies, Inc. (MTI) is seeking a results-driven Account Manager to manage and grow existing client relationships within our retail installation portfolio. This role combines revenue retention, contract renewals, account expansion, and ongoing client-relationship management. The Account Manager exercises independent judgment in managing assigned accounts, identifying growth opportunities, negotiating renewals, and collaborating cross-functionally to support client commitments. This is a quota-influencing role focused on long-term account value and revenue growth. This position is remote within the United States. Key Responsibilities: Customer Success & Retention * Serve as the trusted advisor and primary contact for assigned clients throughout the service lifecycle. * Ensure high levels of client satisfaction by proactively managing expectations, timelines, and communications. * Conduct regular check-ins, service reviews, and project recaps to drive engagement and maintain alignment. * Monitor account health and proactively address issues that could impact satisfaction, service delivery, or renewal likelihood. * Advocate for client needs internally and ensure continuous feedback loop with operations, project management, and leadership. Revenue Growth & Renewals * Manage contract renewals by preparing and presenting renewal proposals, negotiating terms, and securing agreements. * Identify and pursue opportunities to expand service usage, including additional installations, geographic rollouts, or recurring programs. * Collaborate with estimating, scheduling, and field operations to scope and deliver tailored solutions that meet evolving client needs. * Leverage CRM tools to track pipeline, revenue performance, and client interactions. Internal Collaboration & Execution * Partner with sales, project managers and field teams to ensure flawless execution of installation services and adherence to client-specific requirements. * Translate client expectations into clear deliverables for internal stakeholders to ensure on-time, on-budget execution. * Share insights and trends from the field to inform service improvements and product development. Performance Indicators: * Client retention and Net Promoter Score (NPS) * Revenue retention and expansion (renewals, cross-sell, upsell) * Service delivery quality and on-time project completion * Accuracy of forecasts and account planning documentation * Client engagement and satisfaction metrics PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. * Travel is required * Ability to lift 25lbs on occasion * Sit for long periods of time * Bending * Reaching above head for items * Ability to use a computer and telephone system * WORK ENVIRONMENT:* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Typical office environment with average noise and lighting levels * Constant interruptions * OTHER DUTIES:* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. * MTI is an Equal Opportunity Employer Mobile Technologies, INC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.