Now Hiring - Empire Truck Sales - Service Advisor | Mobile, AL in Mobile, AL

Full description of the position

Empire Truck Sales, LLC is one of the largest Freightliner/Western Star Heavy Truck Dealerships in the Southeast. Due to continued growth, we are looking for a Service Advisor with strong customer communications skills who is a self-starter and a quick learner, to work with our service team. Empire offers rewarding careers with a leader in the transportation industry. Grow with us as we continue to expand our state-of-the-art facilities and services. We are always looking for good people with a heart for serving others to join our team. Responsibilities: * Provide the best customer service in the industry to our visitors * Act as the customer's main point of contact * Work closely with the parts and service personnel to coordinate parts, labor, and sublet of needed repairs * Deliver service-related needs to customers in a timely manner * Open work orders * Prepare for the closing of retail and warranty jobs * Collaborate with a great team * Assist in the day-to-day operations with Parts and/or Service * Exhibit a high level of commitment and professionalism to customer satisfaction * Two years of experience in Parts and/or Service support role at an Automotive, Equipment, or Heavy Truck Dealership. Retail experience is preferred. * Understanding the terminology of the truck business and keeping abreast of changes in product technology, incoming inventory, features, and accessories is a plus. * Valid Driver's License; clean MVR * Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs * Must be detail-oriented, organized, and can multitask in a fast-paced environment * Willingness to invest time to master every step of our business process * Able to work well within a team environment * Good time management skills * Excellent interpersonal and communication (verbal & written) skills * Ability to build strong customer relationships Benefits: * Competitive Wages * In-House Training * Medical/Dental/Vision Insurance * Company-paid Short-term and Long-term Disability Coverage * 401(k) Retirement Plan * Advancement Opportunities Empire Truck Sales promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check and drug test upon offer acceptance. Empire Truck Sales, LLC is an Equal Opportunity Employer