Now Hiring - Grandma Lucy's, LLC. - Sales Assistant in Rancho Santa Margarita, CA

Full description of the position

About Grandma Lucy 's At Grandma Lucy's, we believe feeding pets should feel like feeding family -- and that includes how we treat our retail partners. We've been crafting premium freeze-dried pet food and treats since 1999, with real ingredients, real transparency, and a whole lot of heart. As we continue to grow, we're investing even more deeply in retailer support -- and this role is central to that commitment. About the Role This is not a traditional "behind-the-scenes" sales assistant role. The Sales Assistant (Retail Partner Concierge) is the primary support hub for our retail partners and the connective tissue between our outside sales team and headquarters. Your job is to make retailers feel supported, informed, and set up for success -- while making sure our sales team has what they need to execute flawlessly in the field. You'll coordinate new retailer launches, promotions, and trainings, acting as the friendly, reliable point of contact who makes things easy and follow- through feel effortless. What You 'll Do Retail Partner Concierge & Support * Serve as a primary day-to-day contact for retail partners for launch coordination, promotions, and support needs. * Ensure retailers feel seen, supported, and confident working with Grandma Lucy's. * Answer questions or route them quickly to the right internal team (sales, marketing, ops). New Retailer Launch & Promo Coordination * Own the coordination of new retailer launches from "yes" to successful shelf presence. * Manage launch timelines, assets, promotions, and communication across teams. * Coordinate promotional calendars with retailers, distributors, and the sales team. * Ensure launches and promos are clean, on-time, and well-supported. Sales Team & HQ Bridge * Act as the bridge between outside sales reps and HQ, ensuring information flows both ways. * Translate field needs into clear internal action items. * Keep sales managers informed on retailer status, issues, and opportunities. * Reduce friction so reps can focus on selling and relationships. Training & Education * Coordinate and lead virtual retailer trainings (product knowledge, launches, promos). * Schedule, host, and follow up on trainings to ensure retailers feel confident and engaged. * Work with marketing to keep training materials accurate, useful, and on-brand. Reporting & Organization * Track launch progress, promotions, and retailer engagement. * Maintain clean records in CRM and shared systems. * Surface trends, feedback, and opportunities from retailers back to leadership. What We 're Looking For * 2+ years preferred in retail support, account coordination, sales ops, or customer success. * Comfortable presenting on Zoom and leading virtual trainings. * Exceptionally organized with strong follow-through. * Friendly, confident communicator -- you enjoy being the "go-to." * Able to juggle multiple retailers, timelines, and priorities. * Strong working knowledge of CRM tools, Microsoft Workspace, and spreadsheets. Why Grandma Lucy 's * Retailer-first mindset -- we actually mean it. * Small, collaborative team where your work has visible impact. * Dogs welcome. Pay: $20.00 - $22.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Work Location: In person