Now Hiring - McMillan James Equipment Company - Manufacturing Inside Sales Associate - Dedicated in Grapevine, TX

Full description of the position

Job Overview The Dedicated Inside Sales Associate supports a specific outside sales representative and their customer portfolio, acting as the primary internal partner for quotes, communication, and project follow-through. Unlike shared- service team members who assist a broader pool, this role is intentionally focused--building familiarity with assigned accounts to improve responsiveness, consistency, and project execution. The ideal candidate is detail-oriented, customer-focused, and driven to help both the sales rep and the customer succeed from proposal to delivery. * Key Responsibilities * Serve as the primary inside sales contact for the assigned outside sales representative and their customer group. * Prepare quotes, submittals, pricing packages, and documentation based on plans, specifications, or customer needs. * Coordinate project requirements directly with the assigned outside rep, including follow-ups, status updates, and action items. * Communicate pricing, availability, lead times, and product information to customers and partners. * Track orders, monitor schedules, and address delays proactively to ensure smooth job execution. * Maintain organized project files, CRM updates, and documentation for assigned accounts. * Assist with equipment takeoffs, plan/spec review, or coordinate with engineering when required. * Develop working knowledge of products/manufacturers tied to the rep's territory or segment. * Support customer relationship building through prompt response, consistent communication, and attentive service. * Work closely with logistics, operations, and internal teams to move jobs from quote to fulfillment successfully. * Qualifications * Bachelor's degree in business, HVAC Technology, Engineering, or related field preferred. * 1-3 years of inside sales, estimating, order management, or project coordination experience (HVAC or building systems a plus). * Ability to read and understand mechanical drawings, specifications, and technical documentation. * Proficiency with Microsoft Office; CRM or quoting software experience is helpful. * Strong written and verbal communication skills with attention to accuracy and detail. * Preferred Attributes * Customer-focused with a professional, solution-oriented approach. * Highly organized and able to manage multiple projects, deadlines, and follow-ups. * Comfortable working in a fast-paced environment with shifting priorities. * Technical curiosity and interest in HVAC systems, equipment, and product application. * Team-oriented mindset -- able to collaborate effectively with sales, operations, and partners.