Now Hiring - Fagus Grecon, Inc. - Inside Sales Representative - Technical Sales in Charlotte, NC

Full description of the position

SUMMARY: Position will be an integral part of our sales team, interacting with key contacts via phone, web, email, and other selling tools. Product is sold B to B and is technical in design and usage. Someone with an interest or aptitude in electronics or fire protection would be ideally suited for this role. DUTIES AND RESPONSIBILITIES: * Manages the creation and presentation of quotations for opportunities as they are identified. * Handles inbound calls and provides callers with product and service information. * Processes Customer Returns (RMAs) and work with Production to ensure an agreeable resolution has been obtained with the customer and policy is followed. * Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements. * Understands customer needs and requirements. * Research accounts, identify key players and generate customer interest. * Sources new sales opportunities through inbound lead follow up and outbound cold calls and emails. * Manages customer projects through the order process. Ability to manage customer projects through completion is preferred. * Ability to work cross-functionally with Service and Operations teams keeping a customer centric approach. * Helps generate new business and ensure growth of existing accounts. * Support trade shows and marketing efforts of the organization. * Ability to read and edit drawings is a plus, but not required. * Performs other related duties as assigned by management. QUALIFICATIONS: * Bachelor's degree or three to five years of related experience and/or training; or equivalent combination of education and experience. * Strong technical solution and developmental skills. * Strong oral and written communication skills. * Ability to communicate technical concepts and designs clearly. * Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers. * Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals. * Strong organizational skills and the ability to manage multiple projects. * Excellent interpersonal skills. * Strong team player, work ethic and commitment to job. * Experience using SalesForce or a similar CRM management tool a plus. * Experience with SAP or a similar ERP system a plus. COMPETENCIES: * Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Oral and written Communication - Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. PHYSICAL DEMANDS AND WORK ENVIORNMENT: * Occasionally travel for training or trade shows * Occasionally required to walk * Occasionally required to work in and around a warehouse environment * Continually required to sit / stand * Continually required to utilize hand and finger dexterity * Continually required to talk or hear Job Type: Full-time Pay: $55,000.00 - $75,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance Work Location: In person