Now Hiring - iStaffing℠ - Customer Service / Sales Representative – Aerospace Manufacturing in Corona, CA

Full description of the position

We are seeking an experienced Customer Service / Sales Representative to join a fast-paced aerospace manufacturing environment. This role is a blend of customer service and sales, requiring a proactive, detail-oriented, and highly organized individual. The ideal candidate will maintain excellent customer relationships, ensure customer satisfaction, and contribute to meeting company sales goals.

Key Responsibilities

• Monitor and ensure customer satisfaction; resolve issues promptly.
• Process customer orders and provide follow-up/status updates via phone, email, fax, and internet portals.
• Take requests for quotes and communicate effectively with customers.
• Facilitate communication between customers and departments such as manufacturing, planning, and quality.
• Place "cold" and "warm" calls to customers and potential clients to promote sales.
• Maintain daily call logs and track customer interactions.
• Support escalation processes for customer issues and work collaboratively to resolve them.
• Build and maintain strong customer relationships to drive repeat business.

Requirements

• Minimum of 3 years' experience in customer service, preferably in aerospace manufacturing.
• Strong communication skills in English (read, write, speak).
• Ability to follow written and verbal instructions.
• Computer literate with proficiency in MS Office applications; ERP system experience is a plus.
• Blueprint/drawing interpretation is a plus.
• Typing speed of at least 30 WPM.
• Strong organizational skills and ability to work in a fast-paced environment.
• Must pass drug screening and background check.
• Authorized to work in the U.S. under ITAR regulations RIV123 Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: No less than 40 per week

Benefits

:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance Work Location: In person