Now Hiring - Yoder Family of Companies - BDC/Customer Care Agent in Greeley, CO

Full description of the position

Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado! Voted one of northern Colorado's best places to work. Who We Are The Yoder Family of Companies is a family-owned automotive organization that has proudly served Northern Colorado since 1908. Built on strong values, deep community roots, and a commitment to doing business the right way, we deliver best-in-class sales, service, and customer care across our growing network of automotive businesses. Our success starts with our people. We invest in training, technology, and a culture that values teamwork, integrity, and long-term career growth. Position Summary The BDC Agent plays a critical role in creating exceptional first impressions and lasting customer relationships. This position is responsible for handling inbound and outbound calls, texts, and emails , generating appointments, and nurturing leads through consistent follow-up. BDC Agents work closely with sales and service teams to ensure every guest receives timely, professional, and friendly communication -- laying the foundation for customer loyalty and long-term satisfaction. Key Responsibilities * Deliver a professional, friendly, and prompt customer experience across all communication channels (phone, text, email) * Handle inbound and outbound calls to generate leads and schedule appointments * Build and maintain strong relationships with prospective and existing customers * Schedule and confirm guest appointments accurately and efficiently * Track all customer interactions, communications, and appointments within the CRM * Maintain an organized and up-to-date guest database to support repeat business * Follow up with guests after vehicle purchases or service visits * Communicate clearly with customers regarding vehicle or service inquiries * Stay current on automotive terminology, products, services, and technology * Complete required training, certifications, and ongoing development * Thrive in a fast-paced, team-oriented environment * Serve as a direct contributor to guest loyalty and satisfaction Qualifications * High school diploma or equivalent required * 1+ year of automotive or customer service experience preferred * Strong communication and relationship-building skills * Comfortable using CRM systems and technology tools * Ability to manage multiple priorities with attention to detail * Reliable, professional, and customer-focused mindset * Ability to work Saturdays (no Sundays, no late nights!) Compensation & Total Rewards * $19/hour plus performance-based bonuses * Sundays off and no late nights * Competitive paid vacation, sick time, and paid holidays (full-time) * Health, dental, vision, and pet insurance options * Employer-paid life insurance (full-time) * 401(k) * Company-owned Early Childhood Education Center with deeply discounted childcare rates Why You 'll Love It Here * Family-owned company with over a century of stability * Growth-focused organization with career advancement opportunities * Supportive leadership and team-first culture * Purpose-driven work that serves our employees, customers, and community E9ouSFgLQh