Now Hiring - Yoder Family of Companies - BDC/Customer Care Agent in Greeley, CO

Full description of the position

Come join us in building a career with one of the fastest-growing Automotive businesses in Northern Colorado! Voted one of northern Colorado's best places to work. Who We Are The Yoder Family of Companies is a family-owned automotive organization that has proudly served Northern Colorado since 1908. Built on strong values, deep community roots, and a commitment to doing business the right way, we deliver best-in-class sales, service, and customer care across our growing network of automotive businesses. Our success starts with our people. We invest in training, technology, and a culture that values teamwork, integrity, and long-term career growth.

Position Summary

The BDC Agent plays a critical role in creating exceptional first impressions and lasting customer relationships. This position is responsible for handling inbound and outbound calls, texts, and emails , generating appointments, and nurturing leads through consistent follow-up. BDC Agents work closely with sales and service teams to ensure every guest receives timely, professional, and friendly communication -- laying the foundation for customer loyalty and long-term satisfaction.

Key Responsibilities

• Deliver a professional, friendly, and prompt customer experience across all communication channels (phone, text, email)
• Handle inbound and outbound calls to generate leads and schedule appointments
• Build and maintain strong relationships with prospective and existing customers
• Schedule and confirm guest appointments accurately and efficiently
• Track all customer interactions, communications, and appointments within the CRM
• Maintain an organized and up-to-date guest database to support repeat business
• Follow up with guests after vehicle purchases or service visits
• Communicate clearly with customers regarding vehicle or service inquiries
• Stay current on automotive terminology, products, services, and technology
• Complete required training, certifications, and ongoing development
• Thrive in a fast-paced, team-oriented environment
• Serve as a direct contributor to guest loyalty and satisfaction

Qualifications

• High school diploma or equivalent required
• 1+ year of automotive or customer service experience preferred
• Strong communication and relationship-building skills
• Comfortable using CRM systems and technology tools
• Ability to manage multiple priorities with attention to detail
• Reliable, professional, and customer-focused mindset
• Ability to work Saturdays (no Sundays, no late nights!)

Compensation

& Total Rewards

• $19/hour plus performance-based bonuses
• Sundays off and no late nights
• Competitive paid vacation, sick time, and paid holidays (full-time)
• Health, dental, vision, and pet insurance options
• Employer-paid life insurance (full-time)
• 401(k)
• Company-owned Early Childhood Education Center with deeply discounted childcare rates Why You 'll Love It Here
• Family-owned company with over a century of stability
• Growth-focused organization with career advancement opportunities
• Supportive leadership and team-first culture
• Purpose-driven work that serves our employees, customers, and community E9ouSFgLQh