Now Hiring - Superior Water & Air, Inc. - Retail Partnership and Lead Generation Manager in West Valley City, UT

Full description of the position

Position Mission: To lead, train, and manage a high-performing team of in-store lead generators while maintaining strong relationships with retail partner leadership to drive consistent service appointments and brand presence in big box retail locations. Overview: Superior Water and Air is hiring a Retail Partnership & Lead Generation Manager to oversee a statewide team of lead generators embedded in partner big box retail locations. This role is responsible for hiring, training, and coaching team members to effectively engage with customers, generate high- quality leads, and represent our brand with professionalism. In addition to managing day-to-day performance and team development, this position is the key relationship owner for Store and District Managers at our retail partners. You'll ensure alignment on goals, resolve operational issues, and create a collaborative partnership that drives lead volume and customer satisfaction. This is a field-based leadership role requiring regular travel across store locations and close coordination with sales, marketing, and operations teams. Some past experiences that have thrived in this role have been Executive Assistants, Sales Managers, Retail Store Managers, and Project Managers. Key Responsibilities: * Hire, onboard, and coach a team of in-store lead generators across multiple retail locations * Develop performance standards and ensure team members meet or exceed lead generation targets * Conduct regular in-store visits to observe performance, provide feedback, and deliver hands-on training * Partner with sales teams to ensure leads are converting and feedback is shared cross-functionally * Maintain relationships with Store and District Managers to align on store goals, schedules, and expectations * Manage staffing, coverage plans, time tracking, and compliance for in-store teams * Coordinate with marketing on in-store signage, promotions, and brand presence * Monitor and report on lead volume, conversion rates, and performance trends * Troubleshoot issues with store operations, lead capture tools, or team member performance * Create a culture of accountability, engagement, and brand advocacy among the in-store team Core Competencies: * People Leadership: Inspires, develops, and holds team members accountable to clear goals * Retail Relationship Management: Builds strong rapport with partner store leadership * Sales Focus: Keeps team aligned on lead quality, appointment setting, and sales pipeline impact * Coaching & Training: Invests in frontline staff through mentorship, feedback, and development * Operational Discipline: Manages logistics, schedules, and reporting with clarity and consistency * Communication: Serves as the liaison between corporate, field, and partner store teams Aligned with Our Shared Values: * Excellence: You drive performance and professionalism across every store location and customer interaction. * Integrity: You coach with honesty and build trust with both your team and our retail partners. * Solution-Oriented: You adapt quickly and solve challenges in the field to keep things running smoothly. * Collaboration: You work cross-functionally and with retail partners to align efforts and maximize impact. * Innovation: You constantly look for better ways to generate leads, train your team, and build the program. Qualifications: * 3-5 years of experience in team leadership, retail sales, or field marketing * Experience managing distributed teams across multiple locations * Strong interpersonal skills and experience managing retail or B2B relationships * Experience in home services, sales, or lead generation highly preferred * Comfortable working in fast-paced environments with performance targets * Strong organizational and time management skills; able to manage travel and multi-site oversight * Must have a valid driver's license and reliable transportation * Ability to pass background check and drug screening Why you should work with us: One Team. Relentless Standards. Results That Matter. At Intermountain Home Services (IHS) and its family of brands, we don't just fix pipes and tune HVAC units--we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that's scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence. We empower our brands and our people to win together --designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren't just part of a company, they're part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership. Fair, Flexible, and Performance-Driven Pay * Competitive salaries across the board, benchmarked to market * Incentive-based pay and commissions for most field and customer-facing roles * Company vehicles for field techs, and tool purchase programs to support your craft Benefits That Support the Whole You * Paid medical for employees, with affordable family options * Vision and dental plans with low premiums * HSA and copay plan choices * 401(k) with competitive matching: 100% up to 3%, 50% from 3-5% * PTO and 6 paid holidays Career Growth That 's Real * Paid certifications and tuition reimbursement for eligible roles * Leadership development opportunities * Career pathing initiatives for every position underway A Culture That 's Results-Oriented and Human * You'll be seen, heard, and expected to lead--at every level. * Our leaders are accessible, hands-on, and committed to removing barriers. * We work hard, move fast, and support one another like family. What Sets Us Apart * Bold mission. We're building the most respected, scalable home services company in America. * Strong brands. People know and trust our names in the communities we serve. * Elite standards. We're not here to be average--we're here to be great. * Real opportunity. Whether you're new to the industry or a seasoned pro, you'll find room to grow here. Superior Water and Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor. E-Verify Participation: Intermountain Home Services participates in the* _E-Verify program_* to confirm the identity and employment eligibility of all new employees.