Now Hiring - Classic Sofa - Professional Services Showroom Sales Manager in West Palm Beach, FL

Full description of the position

Job Overview Who We Are: Classic Sofa is a benchmade bespoke furniture manufacturer based out of New York City for over 40 years. We use old-world manufacturing techniques to ensure the highest quality, guaranteeing our upholstered furniture frames for life. Our company is growing, and we're expanding showrooms outside of the New York area. We're looking for a driven, sales-oriented showroom manager with a passion for home furnishings to lead the brand in our Florida market. Job Overview: The Showroom Sales Manager is responsible for managing day-to-day showroom operations at our West Palm Beach location, converting inquiries into sales, cultivating relationships with high-end interior designers and private clients, and proactively seeking new project leads. This role represents the company's brand and craftsmanship, ensuring a high-touch client experience from first contact through project completion. Sales & Client Management * Field and respond promptly to all sales inquiries via phone, email, and in-person visits. * Qualify leads, create proposals, and close sales; provide exceptional consultative selling tailored to bespoke upholstery projects. * Prepare accurate quotes, lead times, and order documentation; ensure efficient handoff to production and project management teams. * Maintain CRM records of contacts, opportunities, correspondence, and follow-ups. Business Development * Actively prospect & outreach for new designer and client leads through networking, outreach, showroom events, and partnerships. * Build and maintain strong relationships with high-end interior designers, architects, and trade professionals. * Collaborate with marketing to support showroom promotions, collateral, and targeted outreach. Performance & Reporting * Meet or exceed monthly and quarterly sales targets and conversion metrics (targets to be reviewed and agreed upon during onboarding). * Track pipeline, forecast sales, and report performance to management. * Participate in quarterly performance, sales & pipeline reviews Showroom & Operations * Manage and maintain an elevated, client-ready showroom environment including basic cleaning and maintenance to ensure customer experience is well-presented. * Oversee appointment scheduling, walk-in client reception, and follow-up communications. * Coordinate showroom events, private viewings, and designer presentations. Customer Experience & Brand Representation * Deliver an exceptional, detail-oriented client experience aligned with the company's luxury positioning. * Offer industry expert advice while understanding and advocating for the Classic Sofa brand nuances to distinguish from the competition * Maintain discretion and professionalism with high-net-worth clients and trade/design partners. * Uphold product knowledge of construction, materials, finishes, and customization options per the brand standards. Requirements * Proven management experience in retail sales or showroom environments * Strong negotiation skills to close sales and manage vendor relationships effectively * Excellent communication skills; bilingual or multilingual abilities are highly desirable for serving diverse customer bases (English & Spanish preferred) * Demonstrated proficiency in inventory management systems, POS technology, cashiering, and retail math * Experience in employee orientation, training & development, and team leadership * Ability to handle multiple tasks efficiently with exceptional organizational skills and time management * A passion for customer service excellence combined with leadership qualities that motivate teams to succeed Job Type: Full-time Pay: $25.00 per hour Expected hours: 40 per week Benefits: * Employee discount * Flexible schedule * Paid training Language: * English (Required) Work Location: In person