Now Hiring - Diamond E - Professional Services Manager Trainee in Chino, CA

Full description of the position

Our Ontario-based team is seeking a professional Manager Trainee to support our customer service and sales initiative for a new brand partner. This role involves delivering high-quality customer service, facilitating access to premium telecommunications solutions, and contributing to customer acquisition and retention. Ideal candidates demonstrate strong communication skills, a disciplined work ethic, and a commitment to performance excellence. As a Manager Trainee, you'll receive hands-on training to develop expertise in consultative sales and client support. In this customer-facing role, you'll engage directly with individuals and businesses to promote quality telecommunications solutions, assist with product selection, and ensure a seamless onboarding experience. The Manager Trainee serves as a key point of contact--selling, supporting, and resolving inquiries with professionalism and efficiency. Role Requirements for a Manager Trainee: * Actively connect with customers in local communities to introduce and promote our client's products and services. * Present, promote and sell our client's products through clear, needs-based conversations. * Assist customers with account setup, ensuring a smooth enrollment experience and accurate service activation. * Deliver responsive post-sale support, helping clients navigate service plans and troubleshoot basic equipment issues. * Meet and exceed individual goals for new customer acquisition, account retention, and service satisfaction. * Follow all company protocols to ensure ethical, compliant, and high-quality sales practices. * Keep customer data and sales activity updated in the CRM system with precision and consistency. * Support team success by contributing to daily briefings, sharing insights, and maintaining a collaborative work environment. What's in it for Our Manager Trainees? * Deliver essential telecommunications solutions to homes and businesses. * Grow into Senior Account Manager or leadership roles through a merit-based path. * Gain hands-on experience in sales, customer service, and account management. * Join a high-energy, supportive team with strong leadership. * Industry-leading commission packages with weekly payouts. Qualities That Set You Apart as a Manager Trainee: * High School Diploma or GED required; Associate's or Bachelor's degree in Business, Communications, or a related field preferred. * Up to two years of experience in customer service, sales, or a public-facing role with proven problem-solving abilities. * Comfortable using tablet-based systems, CRM platforms, and new database software. * Strong organizational, time management, and communication skills with a proactive, solution-oriented mindset. * Patient, empathetic, and calm under pressure--driven to support customers and resolve issues effectively. * Dependable, team-oriented, and adaptable--able to work independently or collaboratively in a fast-paced environment. * Quick learner who embraces feedback and is eager to grow within a structured career path. * Passionate about delivering excellent customer experiences and building long-term client relationships. Job Type: Full-time Pay: $55,000.00 - $58,000.00 per year Benefits: * 401(k) Work Location: In person