Now Hiring - SD Bullion, Inc - Inside Sales and Client Management in Fort Worth, TX

Full description of the position

About us About SD Bullion SD Bullion started in 2012 and has grown to be one of the largest, most successful online sellers of physical gold, silver and platinum bars and coins. We are a pure e-Commerce company. In 2022, we surpassed $1 Billion in sales per year. Even though we're big in revenue size, we still run a lean, non-corporate operation that allows us to be nimble, creative and execute very quickly. Inside Sales and Client Management Location: Onsite in our Fort Worth, Texas office (Not a remote position) Schedule: Monday - Friday Hours of Operation: * Various shift options ranging from 7am - 6pm CST Salary: Up to $55,000 DOE Bonus: Up to $15,000/year plus additional incentives SD Bullion, Inc. is growing! Our sales team is responsible for assisting new and existing customers with our products and services . This will be accomplished with an ethical and consultative approach and providing our customers with an unrivaled level of service.. Areas of Focus and Expectations: * Delivering a standard of "Concierge" service to IRA and retail customers * Attending to high net worth clients and furthering their relationship with SD Bullion * Operating in a TEAM environment, not focused on developing an individual book of business * Anticipating potential issues and proactively solving them prior to their development into problems * Operating daily with a sense of urgency in resolving issues and/or tasks as time is the killer of all deals * Integrity, Accountability and Dependability are key traits needed to be successful in this role. Your responsibilities may evolve as we continue to grow and develop our team, however the primary responsibilities for this position are listed below. These are subject to change as needed per the business requirements at any given time: * Primarily Consultative Inbound Phone Sales * Functioning as a part of our VIP program (High value client sales) * Focus on the massive growth within IRA Sales and IRA Buy Backs * Negotiating the buy back of precious metals from clients looking to liquidate * Customer Service including service tickets, and order lifecycle management * Maintaining and improving the customer experience (5 Star customer reviews, etc) * Potential to assist in the training and development of new team members * Minimal outbound phone sales (Not a "100 dial a day" environment) Employment Requirements: * A strong work ethic is required - we do not operate "in the grey" * The ability to clearly describe concepts and set expectations * Must be able to integrate into a competitive, high functioning team environment * Must have strong, professional communication skills (written and verbal) * Must conduct yourself in a professional, honest and ethical manner at all times * Must be comfortable being on the phone and achieving daily KPI goals * Ability to operate and multi task in a tech environment across multiple platforms * Experience in problem solving and de-escalating situations over the phone * Positive, team first approach to driving success for the customer * Take direction, execute directives, and use common sense * Be curious, bring suggestions as to how to improve a process, procedure or specific situation * All applicants are required to complete and pass a thorough background check * Must be at least 21 years of age * Must be legally eligible to work in the US Summary: We are looking for inside sales and service rockstars to join our fast-growing and energetic e-Commerce company. Are you ready to enter the exciting world of online gold and silver trading? This is a unique opportunity to work with high net worth individuals and learn about gold and silver investing. Job Type: Full-time Pay: $45,000.00 - $55,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Paid training * Vision insurance Experience: * Financial concepts: 1 year (Preferred) * Descriptive Sales: 1 year (Preferred) * Phone base sales: 1 year (Required) Work Location: In person