Now Hiring - Confidential - Automotive Manager in Gastonia, NC

Full description of the position

We are seeking an experienced and highly motivated Automotive Manager to lead our service department and/or sales team. The ideal candidate will be a results-driven individual with a strong background in the automotive industry, excellent leadership skills, and a commitment to providing exceptional customer service. The Automotive Manager will be responsible for overseeing daily operations, managing staff, driving sales and/or service revenue, and ensuring the overall profitability and success of the department.

Key Responsibilities

:

• Leadership and Management:
• Lead, mentor, and motivate a team of automotive technicians, service advisors, or sales associates.
• Set performance goals, provide regular feedback, and conduct performance reviews.
• Develop and implement training programs to enhance employee skills and knowledge.
• Foster a positive and productive work environment that encourages teamwork and professional growth.
• Handle employee relations, including hiring, firing, and disciplinary actions, in coordination with HR.
• Operational Oversight:
• Manage the day-to-day operations of the department, ensuring efficiency and adherence to company policies and procedures.
• Monitor inventory levels of parts, supplies, and/or vehicles, and place orders as needed.
• Ensure all work is completed accurately, on time, and to the highest quality standards.
• Oversee scheduling, workflow, and resource allocation to maximize productivity.
• Maintain a clean, safe, and organized work environment, in compliance with all relevant safety regulations.
• Financial and Sales Performance:
• Develop and manage the department's budget, including revenue and expense forecasting.
• Analyze financial reports and sales data to identify trends, opportunities, and areas for improvement.
• Implement strategies to increase sales, service revenue, and profitability.
• Manage pricing, promotions, and marketing efforts to attract and retain customers.
• Track key performance indicators (KPIs) such as gross profit, customer satisfaction scores (CSI), and technician efficiency.
• Customer Service Excellence:
• Ensure a high level of customer satisfaction by addressing customer concerns and resolving issues promptly and professionally.
• Build and maintain strong relationships with customers, encouraging repeat business and positive reviews.
• Oversee the customer intake and vehicle delivery process, ensuring a smooth and transparent experience.
• Uphold the company's reputation for integrity, quality, and outstanding service.

Qualifications

:

• Proven experience in an automotive management role (Service Manager, Sales Manager, etc.).
• Strong knowledge of automotive service procedures, parts, and/or vehicle sales processes.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage a team and drive performance.
• Solid understanding of financial principles, budgeting, and profit/loss management.
• Proficiency with dealership management systems (DMS) and other relevant software.
• Exceptional problem-solving and decision-making abilities.
• Commitment to maintaining a safe and professional work environment.
• High school diploma or equivalent required; Bachelor's degree in Business Administration, Automotive Technology, or a related field is a plus.
• Valid driver's license and a clean driving record. Job Type: Full-time

Benefits

:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance Ability to Commute:
• Gastonia, NC 28054 (Required) Ability to Relocate:
• Gastonia, NC 28054: Relocate before starting work (Required) Work Location: In person