Now Hiring - Confidential - Automotive Manager in Gastonia, NC

Full description of the position

We are seeking an experienced and highly motivated Automotive Manager to lead our service department and/or sales team. The ideal candidate will be a results-driven individual with a strong background in the automotive industry, excellent leadership skills, and a commitment to providing exceptional customer service. The Automotive Manager will be responsible for overseeing daily operations, managing staff, driving sales and/or service revenue, and ensuring the overall profitability and success of the department. Key Responsibilities: * Leadership and Management: * Lead, mentor, and motivate a team of automotive technicians, service advisors, or sales associates. * Set performance goals, provide regular feedback, and conduct performance reviews. * Develop and implement training programs to enhance employee skills and knowledge. * Foster a positive and productive work environment that encourages teamwork and professional growth. * Handle employee relations, including hiring, firing, and disciplinary actions, in coordination with HR. * Operational Oversight: * Manage the day-to-day operations of the department, ensuring efficiency and adherence to company policies and procedures. * Monitor inventory levels of parts, supplies, and/or vehicles, and place orders as needed. * Ensure all work is completed accurately, on time, and to the highest quality standards. * Oversee scheduling, workflow, and resource allocation to maximize productivity. * Maintain a clean, safe, and organized work environment, in compliance with all relevant safety regulations. * Financial and Sales Performance: * Develop and manage the department's budget, including revenue and expense forecasting. * Analyze financial reports and sales data to identify trends, opportunities, and areas for improvement. * Implement strategies to increase sales, service revenue, and profitability. * Manage pricing, promotions, and marketing efforts to attract and retain customers. * Track key performance indicators (KPIs) such as gross profit, customer satisfaction scores (CSI), and technician efficiency. * Customer Service Excellence: * Ensure a high level of customer satisfaction by addressing customer concerns and resolving issues promptly and professionally. * Build and maintain strong relationships with customers, encouraging repeat business and positive reviews. * Oversee the customer intake and vehicle delivery process, ensuring a smooth and transparent experience. * Uphold the company's reputation for integrity, quality, and outstanding service. Qualifications: * Proven experience in an automotive management role (Service Manager, Sales Manager, etc.). * Strong knowledge of automotive service procedures, parts, and/or vehicle sales processes. * Excellent leadership, communication, and interpersonal skills. * Demonstrated ability to manage a team and drive performance. * Solid understanding of financial principles, budgeting, and profit/loss management. * Proficiency with dealership management systems (DMS) and other relevant software. * Exceptional problem-solving and decision-making abilities. * Commitment to maintaining a safe and professional work environment. * High school diploma or equivalent required; Bachelor's degree in Business Administration, Automotive Technology, or a related field is a plus. * Valid driver's license and a clean driving record. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Relocation assistance * Vision insurance Ability to Commute: * Gastonia, NC 28054 (Required) Ability to Relocate: * Gastonia, NC 28054: Relocate before starting work (Required) Work Location: In person