Now Hiring - ZaZa Enterprises, Inc - Sales Manager in Folsom, CA

Full description of the position

Position Overview: The Sales Manager is responsible for overseeing the guest services team while driving sales strategies to enhance customer satisfaction and increase revenue. This role combines leadership in customer service with a focus on sales, ensuring a positive and seamless experience for all guests. The ideal candidate will have a strong background in customer service, sales, and team management, as well as the ability to implement strategies that foster guest loyalty and business growth. Key Responsibilities: Guest Service Management: * Lead and manage the guest services team, ensuring exceptional customer service standards are consistently met. * Address and resolve guest inquiries, complaints, and special requests in a professional and timely manner. * Monitor guest interactions to ensure satisfaction, anticipate needs, and identify opportunities to enhance guest experiences. * Develop and implement guest service protocols to maintain high standards of service delivery. Sales and Revenue Generation: * Develop and execute sales strategies to drive revenue growth through guest services and special offers. * Identify and capitalize on sales opportunities, including upselling, cross-selling, and promoting new services or products. * Collaborate with the sales team to generate leads and close deals, ensuring revenue targets are met. * Analyze sales trends and adjust strategies accordingly to maximize profitability. Team Leadership and Development: * Hire, train, and mentor guest services and sales team members. * Provide ongoing coaching, performance reviews, and development opportunities to ensure high team performance. * Foster a positive, team-oriented work environment that encourages collaboration and continuous improvement. Operational Oversight: * Monitor daily operations to ensure that guest services are provided efficiently and in line with company policies. * Handle scheduling and staffing to ensure optimal coverage during peak times. * Collaborate with other departments (e.g., marketing, housekeeping, etc.) to ensure a seamless guest experience. Reporting and Analysis: * Prepare regular reports on guest satisfaction, sales performance, and team productivity. * Provide insights and recommendations for process improvements to senior management. * Track key performance indicators (KPIs) to measure success and implement adjustments as necessary. * Qualifications: * Education: Bachelor's degree in a related field preferred. * Experience: Minimum of 3-5 years of experience in a guest services or sales management role, preferably in the hospitality or service industry. * Skills: * Strong leadership and team management abilities. * Excellent communication and interpersonal skills. * Proven sales experience with a track record of meeting or exceeding targets. * Ability to handle difficult situations with professionalism and composure. * Strong problem-solving and decision-making skills. * Proficiency in Microsoft Office Suite and familiarity with guest management software (e.g., CRM systems).