Now Hiring - ZaZa Enterprises, Inc - Sales Manager in Folsom, CA

Full description of the position

Position

Overview

: The Sales Manager is responsible for overseeing the guest services team while driving sales strategies to enhance customer satisfaction and increase revenue. This role combines leadership in customer service with a focus on sales, ensuring a positive and seamless experience for all guests. The ideal candidate will have a strong background in customer service, sales, and team management, as well as the ability to implement strategies that foster guest loyalty and business growth.

Key Responsibilities

: Guest Service Management:

• Lead and manage the guest services team, ensuring exceptional customer service standards are consistently met.
• Address and resolve guest inquiries, complaints, and special requests in a professional and timely manner.
• Monitor guest interactions to ensure satisfaction, anticipate needs, and identify opportunities to enhance guest experiences.
• Develop and implement guest service protocols to maintain high standards of service delivery. Sales and Revenue Generation:
• Develop and execute sales strategies to drive revenue growth through guest services and special offers.
• Identify and capitalize on sales opportunities, including upselling, cross-selling, and promoting new services or products.
• Collaborate with the sales team to generate leads and close deals, ensuring revenue targets are met.
• Analyze sales trends and adjust strategies accordingly to maximize profitability. Team Leadership and Development:
• Hire, train, and mentor guest services and sales team members.
• Provide ongoing coaching, performance reviews, and development opportunities to ensure high team performance.
• Foster a positive, team-oriented work environment that encourages collaboration and continuous improvement. Operational Oversight:
• Monitor daily operations to ensure that guest services are provided efficiently and in line with company policies.
• Handle scheduling and staffing to ensure optimal coverage during peak times.
• Collaborate with other departments (e.g., marketing, housekeeping, etc.) to ensure a seamless guest experience. Reporting and Analysis:
• Prepare regular reports on guest satisfaction, sales performance, and team productivity.
• Provide insights and recommendations for process improvements to senior management.
• Track key performance indicators (KPIs) to measure success and implement adjustments as necessary.

Qualifications

:

• Education: Bachelor's degree in a related field preferred.
• Experience: Minimum of 3-5 years of experience in a guest services or sales management role, preferably in the hospitality or service industry.
• Skills:
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proven sales experience with a track record of meeting or exceeding targets.
• Ability to handle difficult situations with professionalism and composure.
• Strong problem-solving and decision-making skills.
• Proficiency in Microsoft Office Suite and familiarity with guest management software (e.g., CRM systems).