Now Hiring - Shea Properties - Community Sales Representative (New Home Sales) in Charlotte, NC

Full description of the position

Description EDUCATION High School diploma required; some college/business or professional training preferred. Community Representative*must have a valid, active real estate license for North Carolina.**South Carolina is preferred but not required. * EXPERIENCE Two or more years ' experience in new home sales preferred. Construction knowledge and ability to read plans preferred. * REQUIRED SKILLS Must be team-oriented; basic computer skills to include sales office software such as SalesForce and Microsoft Office Suite: Word, Excel, Outlook (willing to take classes to expand skill level); good interpersonal and communication skills; excellent organizational, prioritization and time management skills. * WHO IS THE CUSTOMER? INTERNAL:All team members of Shea Homes, as well as team members of other independent members of the Shea family of companies EXTERNAL:All individuals with whom Community Representative comes into contact outside of the internal customer * PHYSICAL REQUIREMENTS Must be able to work extended hours as needed. Have the computer skills necessary for reporting, SalesForce.com application input, escrow follow-up and memos. Need to walk all homesites for pricing recommendations. Must be able to lift items that weigh 25 pounds. Must be able to stand or sit for extended periods of time. Must be able to file paperwork and binders. * ENVIRONMENTAL CONDITIONS Community Information Centers can be located in air-conditioned garage or trailer. Community Representative will be required to visit competition and show homesites in a construction zone as needed. * PROFESSIONAL DEVELOPMENT PLAN All Community Representatives are expected to maintain a program for their own professional development by creating, maintaining and executing their Professional Development Plan per Company and J.F. Shea Co., Inc. standards. * JOB SUMMARY Provide exceptional customer service to all customers daily, utilizing the concepts of Company-sponsored training and "Foundations." Report to the Sales Manager. Work closely with Construction, Customer Care, Shea Design Studio, Shea Mortgage and Shea Advantage and other appropriate outside companies. Utilize "Foundations" to sell homes and follow buyers' escrows until recordation at the County. Be available to assist homeowners after closing. Continually request customer feedback via Shea Survey and seek customer referrals on a regular basis. * DETAILED DUTIES AND RESPONSIBILITIES Conduct all aspects of Shea Homes' business at onsite locations, including marketing and selling new homes and customer service from before sale through customer's close of escrow and move-in. This work includes following the escrows, responding to buyers' concerns, and working with team members to ensure customer satisfaction in all aspects of the business operations of Shea Homes, and a smooth close of escrow. Backlog management: using SalesForce application: * Track contingencies and loan approval deadlines * Ensure safety and security of buyers on site * Respond to customers ' concerns during construction process * Assist buyers through entire purchase process * Meet with buyers to finalize option selections * Work closely with lender to ensure smooth approval and closing process * Work closely with Design Studio to facilitate smooth selection of upgrades and ensure accuracy of upgrade installation * Establish and achieve marketing and sales goals consistent with company goals by using [please apply online] * Self-prospect and use SalesForce.com to turn prospects into buyers * Greet, register and tour prospects using the Foundations sales approach * Generate contracts, addendums, price and premium adjustments, incentives in SalesForce.com * Explain various sales documents and attachments to customers * Work closely with the customer to find the company 's product that best meets the customer's financial and family needs * Maintain positive relationship with prospective buyers, customers and realtors to help facilitate referrals and evangelical buyers * Walk available lots to assist with premium pricing recommendations * Hold Open Houses when needed * Learn and understand all facets of home construction process, differences in plans, elevations, options and pricing for products * Perform administrative duties: * Maintain condition of models, inventory, sales office, signs, marketing material, etc. * Monitor and report cleaning crew performance * Order and maintain inventory of supplies and sales materials * Update inventory in company systems and on multi-list * Accurately report weekly sales and traffic in SalesForce.com * Provide continual evaluation of company policies, processes and procedures * Train and supervise other Community Representatives on company policies and proper procedures relating to paperwork and sales activities * Review sales documents for accuracy and provide compliance feedback to the company * Tracking competition/marketing and market research: * Maintain current knowledge of competitors ' products and neighborhood amenities and incorporate that information into promotional and marketing activities * Compile and submit required competitive information to Sales Management * Prepare for Quarterly Community Review meetings * Create and initiate new marketing and promotional ideas and strategies * Ongoing training: * Embrace the Foundations sales training program * Attend seminars and workshops to continually enhance professional knowledge and to assist with maintaining a competitive edge for the company * Attend and participate in training scheduled by the corporate office * Attend weekly sales meeting per calendar to be distributed in advance on weekly agendas * Sign up buyers per phase and attend training as scheduled * Train and supervise Tour Center Assistants as needed: * Leave detailed community book for easy reference; review book frequently for updates * Minimum of one construction / sales meeting per week: * Maintain close communication with the Construction staff at all times Shea Homes Carolina Communities is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. EOE/M/F/D/V