Now Hiring - Premier Service - Account Manager in Chicago, IL

Full description of the position

About Premier Service Premier Service delivers elite landscape architecture, construction, maintenance, and snow services to high-end residential and commercial clients throughout the Chicagoland area. We pride ourselves on exceptional craftsmanship, proactive service, and long-term client relationships. * Position Summary The Account Manager is responsible for managing, retaining, and growing a portfolio of residential and commercial client accounts. This role serves as the primary liaison between clients and internal teams, ensuring service excellence, identifying opportunities for enhancements, and proactively addressing client needs. The ideal candidate combines strong landscape industry knowledge with outstanding relationship management and organizational skills. * What We Offer * Premier Service provides a highly competitive compensation and benefits package, including: * Total Compensation: $80,000-$150,000 base + commission (commensurate with experience, base salary plus commission) * Weekly Pay * 401(k) with Company Match * Health Insurance Benefits * Paid Time Off: Vacation, sick time, and paid holidays * Professional Development/Education Reimbursement * Key Responsibilities * Act as the primary point of contact for assigned client accounts, building trusted, long-term relationships. * Drive revenue growth by maximizing customer retention through strategic upsell opportunities, renewal management, and consistent delivery of value that strengthens longterm account profitability. * Proactively evaluate client properties and service performance to anticipate needs and recommend enhancements, upgrades, and seasonal services. * Prepare accurate estimates, proposals, and service recommendations in collaboration with design, operations, and field teams. * Coordinate with operations to ensure services are delivered on time, within scope, and to Premier Service quality standards. * Conduct regular site visits and client meetings to review performance, address concerns, and identify new opportunities. * Maintain detailed and organized records of client communications, contracts, proposals, and site assessments within CRM systems. * Support accounts receivable efforts by monitoring outstanding balances and coordinating with the finance team. * Contribute to sales initiatives, marketing strategies, and continuous process improvement efforts. * Partner with leadership to align client expectations, sales objectives, and operational capabilities. * Key Performance Indicators (KPIs) * Success in this role will be measured by the following performance metrics: * Client Retention Rate: Maintain high renewal and retention rates across assigned accounts. * Account Growth: Year-over-year revenue growth through upselling enhancements, seasonal services, and additional scopes of work. * Customer Satisfaction: Positive client feedback, low complaint frequency, and timely resolution of service issues. * Service Quality & Compliance: Consistent delivery of services aligned with contract scope, schedules, and quality standards. * Site Visit & Communication Cadence: Regular, documented site visits and proactive client communication. * Internal Collaboration: Effective coordination with operations, finance, and leadership teams to meet client and company objectives. Qualifications & Experience * Bachelor's degree in Horticulture, Landscape Architecture, or a related field preferred. * Minimum of 3 years of experience in account management, sales, or client-facing roles; landscape industry experience strongly preferred. * Solid understanding of landscape maintenance, construction, irrigation, and design services. * Excellent verbal and written communication skills with a professional, client-focused approach. * Strong problem-solving abilities with a solutions-oriented mindset. * Highly organized with the ability to manage multiple accounts and priorities simultaneously. * Proficiency with CRM platforms, Microsoft Office, and estimating or proposal systems. * Valid driver's license with the ability to travel locally on a daily basis. Physical & Work Environment Requirements * Ability to walk and inspect job sites and client properties regularly. * Comfortable with extended periods of sitting, standing, and computer-based work. * Ability to lift and carry up to 40 pounds as needed. * Willingness to work outdoors in varying weather conditions. * Flexibility to work occasional evenings or weekends based on client needs or seasonal demands.