Now Hiring - Closet Factory - Sales Operations & Scheduling Specialist in Ashland, VA

Full description of the position

We are searching for another member to add to our close-knit team of individuals in our showroom in the Richmond area. We are a hard working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as, dedicated and disciplined in their approach to their job. Our office is fast-paced where no two days are the same. There is a high level of activity so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. . There is a team atmosphere in the office and all challenges are handled as a group. All clients need to be handled with care so we are looking for those individuals with great customer service skills. Your responsibilities will include: * Answer inbound phone calls from customers and internal team members, providing timely and professional support * Conduct outbound calls to prospective clients to initiate the sales process by scheduling in-home or virtual design consultations * Develop and maintain strong knowledge of company products and services to assist customers throughout the sales process, including showroom tours * Coordinate and manage scheduling for consultations, showroom visits, and complex installation schedules involving multiple timelines and stakeholders * Support the remote sales team by processing paperwork, collecting payments, and handling customer communications * Maintain and update the customer database, process incoming documentation, and manage workflow for new sales opportunities * Serve as a primary point of contact for client issues, ensuring prompt and effective problem resolution * Demonstrate strong organizational skills while managing multiple priorities, including dynamic and complex install schedules, and frequent interruptions * Utilize computer systems and software including Salesforce, Outlook, and Google Workspace to support daily operations * Communicate clearly and professionally through written and verbal correspondence If you are energetic and upbeat, this may be the place for you. Our work environment is casual, energetic and fun. We recognize people as our most valuable asset and will train you to excel in your position. If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for. Hours are: You will work 40 hours total over 5 days each week. Our hours are: Monday - Friday 8:00 am to 5:00 pm Rate: Hourly based on experience; bonus potential based on performance Growth opportunities available and encouraged Benefit Conditions: * Only full-time employees eligible Typical end time: * 5PM Typical start time: * 8AM This Job Is: * Open to applicants who do not have a college diploma Work Remotely * No Someone who would thrive in this job is: * Reliable and consistent , but not inflexible * Strong with people and collaboration , yet comfortable working independently * Comfortable with change and shifting priorities * Highly detail-focused , ensuring accuracy and quality * Driven by goals and challenges , not afraid of failure * Self-directed , needing minimal supervision * Creative and innovative , open to nontraditional approaches Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift Education: * High school or equivalent Experience: * Customer service: 1 year (Preferred) License/Certification: * Driver's License (Required) Shift availability: * Day Shift (Required) Ability to Commute: * Ashland, VA 23005 (Preferred) Work Location: In person Job Type: Full-time Pay: $18.00 - $24.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Education: * High school or equivalent (Preferred) Experience: * Customer service: 1 year (Preferred) License/Certification: * Driver's License (Required) Shift availability: * Day Shift (Required) Ability to Commute: * Ashland, VA 23005 (Preferred) Work Location: In person