Now Hiring - Window Ninjas - Route Sales and Service Representative in Wilmington, NC

Full description of the position

Company Overview Window Ninjas is the premier exterior cleaning service provider. Specializing in window cleaning, pressure washing, and gutter cleaning for both residential and commercial properties. Our dedicated team is committed to delivering exceptional quality and customer satisfaction, making properties shine across four states and 13 locations. Route Development Specialist (Hybrid Outside Sales & Route Technician - Recurring Window Cleaning) Position Overview The Route Development Specialist is a hybrid field role responsible for building recurring window cleaning routes from zero , personally servicing early-stage accounts, and transferring completed routes to production technicians once they reach full capacity. This role blends outside sales and hands-on service work and is designed to fuel long-term, scalable branch growth. This is not a one-time job sales role. All sales are recurring service accounts that contribute directly to building profitable, transferable routes. Core Mission * Build recurring window cleaning routes to $500 per day, Monday -Friday * Personally service early-stage routes to ensure quality and retention * Transfer completed routes to production technicians * Repeat the process in new sections of the branch territory Schedule & Work Structure * 40 hours per week * Schedule is a mix of: * Sales Mode (outside sales activity) * Tech Mode (performing window cleaning services) * Early route stages are sales-heavy * Tech days increase as routes fill * When no service work is scheduled, sales activity is required Compensation Structure This position is paid in multiple ways , depending on assigned work mode. Route Completion Definition A route is considered complete when it meets all of the following: * Monday-Friday service schedule * $500 per day in recurring revenue * Pricing and quality standards met * First services completed and retention verified Once complete, the route is transferred to a production technician and the Route Development Specialist begins building a new territory section. Key Responsibilities Sales Responsibilities (Sales Mode) * Prospect businesses and residential areas through door-to-door and walk-in outreach * Sell recurring window cleaning services only * Build density within assigned territories * Follow pricing guidelines and service standards * Track activity and opportunities in CRM Technician Responsibilities (Tech Mode) * Perform high-quality window cleaning services * Maintain route efficiency and daily production goals * Deliver excellent customer experience * Identify upsell and referral opportunities (recurring only) Route Development Responsibilities * Grow route revenue consistently toward the $500/day target * Maintain account quality and retention * Prepare routes for clean handoff to production * Repeat route development process as assigned Performance Metrics (KPIs) * Weekly recurring revenue added * Accounts sold * Route revenue growth rate * Daily production during tech days * Quality scores and callbacks * Time to route completion Required Qualifications * Strong work ethic and self-management skills * Comfortable with door-to-door and face-to-face sales * Willingness to perform physical labor in outdoor conditions * Valid driver's license and reliable transportation * Ability to switch between sales and service responsibilities seamlessly Preferred Qualifications * Previous outside sales experience * Window cleaning or home service experience * B2B sales experience * CRM or field service software experience Traits for Success in This Role * Competitive and goal-driven * Comfortable with accountability and metrics * Adaptable and coachable * Customer-focused * Able to work independently in the field Career Path Successful Route Development Specialists may advance into: * Senior Route Development Specialist * Production or Operations Leadership Why This Role Exists This role is designed to: * Create new routes without overloading production teams * Expand branch territory efficiently * Align pay with performance and results * Develop future leaders who understand both sales and operations This is a performance-driven role with clear expectations, strong upside, and a direct impact on branch growth. Pay: $50,000.00 - $75,000.00 per year Benefits: * 401(k) * Paid training Work Location: In person