Now Hiring - Alliance Mobile - ACC Account Manager in Little Rock, AR

Full description of the position

Alliance Mobile - An AT&T Authorized Retailer ACC Account Manager Little Rock, AR About Alliance Mobile: We are a dynamic and rapidly growing partner of AT&T, their second largest in fact. We are committed to providing exceptional experiences for both guests and team members. We pride ourselves on a supportive and driven work environment that fosters professional and personal growth. With over 30 years in the telecommunications industry and operations across 21 states, Alliance Mobile offers a collaborative, friendly atmosphere, comprehensive rewards, and a focus on growth and development to start or grow your career! Primary

Responsibilities

:

• Prospect for new and existing customers at ACC Properties and Multi-Dwelling Units working closely with Account Managers within AT&T Connected Communities with a focus of meeting or exceeding the following guidelines. 2 visits/property/month and 1 onsite event per week. Daily follow up calls/customer service, and report daily results.
• Research and analyze existing accounts for additional sales and revenue opportunities, account discounts, renewal eligibility, with a focus on Wireless, Fiber Internet, and DIRECTV Stream.
• Report on performance regarding goal setting for weekly and month-to-date GP per opportunity, Subsidies, Attachment Revenue, and Activations.
• Assists sales organization in providing post-sales support for customer orders.
• Manage personal training and learning paths for AT&T training monthly, quarterly, and annually.
• Ability to manage and report on monthly forecast and complete all expenses reports accurately and on time.
• Build and maintain strong relationships with AT&T Connected Communities a specialized division of AT&T dedicated to creating alliances with community ownership and management groups.
• Manage customer account issues and resolutions through superior customer service.
• Ensure all customers are assisted in a friendly, prompt, professional and ethical manner.
• Prepare action plan for monthly ACC OPS Review focusing on 3-month performance report at assigned properties.
• Professional approach and demeanor to be able to communicate and interact with AT&T customers and AT&T Account Managers and Leadership.
• Self-driven to Succeed, Great presence in person, ability to create positive relationships in person and pivot to overcome objections

Qualifications

:

• Sales skills
• Strong customer service skills
• Strong communication skills (written & oral)
• Successfully complete a background check, driver's license check and substance abuse testing
• A valid driver's license and good driving record
• Employee must be able to work flexible hours, including evenings & weekends
• Time Management
• Prospecting Skills
• Relationship Building
• Pipeline/Funnel Management
• Experience in the property management industry preferred

Benefits

:

• Medical, Dental, Vision, 401k
• Accruing Paid Time Off
• Holiday Pay
• Parental Leave
• Bonuses
• 50% off AT&T Wireless Bill and more Employee Discounts
• Tuition Support

Compensation

:

• Salary: Annually plus monthly commission

Benefits

: Medical, Dental, Vision after 60 days of employment as well as LTD, STD, and Life

• PTO