Now Hiring - EDM International, Inc - Sales Support Coordinator in Loveland, CO

Full description of the position

Summary/Objective Our Loveland Office is seeking a Sales Support Coordinator who will perform all facets of inside sales activities including quote requests, order processing, shipping, invoicing, and collections. If you are self-motivated and would like to grow your career in a dynamic environment, consider joining the EDM family. Essential Duties and Responsibilities: * Receive calls and emails and provide support to product representatives and customers. * Create and send product quotations to product reps and customers as requested. * Receive product orders and send sales order acknowledgments to customers and reps as needed. * Process orders to the Production department for fulfillment. * Invoice clients at shipment and submit and track product rep commissions. * Manage product cellular accounts in the database and track payments for collection updating. * Assist with product returns (RMAs) and work tickets for support repairs and invoices as needed. * Update and maintain product representative roster. * Arrange and schedule product shipping including packing slips and forwarding tracking information. * Follow-up on overdue payments (A/R's) * Report and audit sales representative commissions * Assist with quoting and invoicing for various inter-department products and services as needed. Qualifications/Experience: * Minimum high school diploma or equivalent * Three years' experience working in a product sales, distribution, and customer service environment. * Knowledge of basic sales administration and distribution channel logistics for a product manufacturer * Experience related to the electric utility industry a plus. * Proficient with Outlook, Excel, Word, and Teams applications, and also QuickBooks accounting programs. * Excellent verbal and written communication skills * Solid organizational abilities with an aptitude for detail and accuracy * Must possess a positive attitude and customer-oriented mindset. * Ability to analyze problems and formulate solutions in a fast-paced environment. * Capable of learning and understanding technical aspects of product functions in relation to the industry * Ability to manage multiple tasks and deadlines and prioritize workload. * Must have a team spirit and work well with others both inside and outside of the organization. Competencies: * Customer Focus * Relationship Partnering * Problem Analysis & Critical Thinking * Communication * Team Building * Results Driven * Continuous Learning Supervisory Responsibility: None * Position Type/Expected Hours of Work: * This is a full-time hourly position Work Environment / Physical Demands: * Office location is in Loveland, CO. * The job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is usually quiet. * The employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Other Duties: The above job description is not intended to be an all-inclusive list of responsibilities and performance standards of the position. Incumbents will perform other job-related duties as assigned. * EEO Statement* EDM is an Equal Opportunity Employer.