Now Hiring - EDM International, Inc - Sales Support Coordinator in Loveland, CO

Full description of the position

Summary/Objective Our Loveland Office is seeking a Sales Support Coordinator who will perform all facets of inside sales activities including quote requests, order processing, shipping, invoicing, and collections. If you are self-motivated and would like to grow your career in a dynamic environment, consider joining the EDM family.

Essential Duties and Responsibilities

:

• Receive calls and emails and provide support to product representatives and customers.
• Create and send product quotations to product reps and customers as requested.
• Receive product orders and send sales order acknowledgments to customers and reps as needed.
• Process orders to the Production department for fulfillment.
• Invoice clients at shipment and submit and track product rep commissions.
• Manage product cellular accounts in the database and track payments for collection updating.
• Assist with product returns (RMAs) and work tickets for support repairs and invoices as needed.
• Update and maintain product representative roster.
• Arrange and schedule product shipping including packing slips and forwarding tracking information.
• Follow-up on overdue payments (A/R's)
• Report and audit sales representative commissions
• Assist with quoting and invoicing for various inter-department products and services as needed.

Qualifications

/Experience:

• Minimum high school diploma or equivalent
• Three years' experience working in a product sales, distribution, and customer service environment.
• Knowledge of basic sales administration and distribution channel logistics for a product manufacturer
• Experience related to the electric utility industry a plus.
• Proficient with Outlook, Excel, Word, and Teams applications, and also QuickBooks accounting programs.
• Excellent verbal and written communication skills
• Solid organizational abilities with an aptitude for detail and accuracy
• Must possess a positive attitude and customer-oriented mindset.
• Ability to analyze problems and formulate solutions in a fast-paced environment.
• Capable of learning and understanding technical aspects of product functions in relation to the industry
• Ability to manage multiple tasks and deadlines and prioritize workload.
• Must have a team spirit and work well with others both inside and outside of the organization. Competencies:
• Customer Focus
• Relationship Partnering
• Problem Analysis & Critical Thinking
• Communication
• Team Building
• Results Driven
• Continuous Learning Supervisory Responsibility: None
• Position Type/Expected Hours of Work:
• This is a full-time hourly position

Work Environment

/ Physical Demands:

• Office location is in Loveland, CO.
• The job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is usually quiet.
• The employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Other

Duties

: The above job description is not intended to be an all-inclusive list of responsibilities and performance standards of the position. Incumbents will perform other job-related duties as assigned.

• EEO Statement
• EDM is an Equal Opportunity Employer.