Now Hiring - Sherman Dodge - Now Hiring: Experienced Automotive BDC Representative in Skokie, IL

Full description of the position

We are seeking a motivated and experienced Automotive Business Development Center (BDC) Representative to join our team. This role is critical to driving showroom traffic, improving customer experience, and supporting sales operations through effective lead management and appointment setting. Key Responsibilities: * Handle inbound and outbound sales leads via phone, email, text, and online platforms * Set and confirm sales and service appointments * Follow up with prospects promptly and professionally * Maintain accurate customer information and notes in the CRM * Work closely with sales managers and sales staff to maximize appointment show rates * Deliver a high level of customer service and professionalism at all times Requirements: * Previous automotive BDC experience required * Strong phone presence and communication skills * Proficiency with CRM systems and digital lead sources * Ability to multitask and work in a fast-paced environment * Reliable, punctual, and results-driven What We Offer: * Competitive pay based on experience * Performance-based bonuses * Stable, full-time position * Professional work environment * Opportunity for growth within the dealership If you are an experienced BDC professional who knows how to convert leads into appointments and appointments into results, we want to hear from you. Apply today to join a winning team. Job Type: Full-time Projected Total Compensation: $21.00 - $40.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance People with a criminal record are encouraged to apply Ability to Commute: * Skokie, IL 60077 (Required) Work Location: In person