Now Hiring - HCL Technologies Ltd. - Call Center Team Lead in El Paso, TX

Full description of the position

Company Overview HCLTech is a global technology leader with a diverse team of over 226,600 professionals across more than 60 countries. We deliver innovative solutions in digital, engineering, cloud, and AI to clients spanning various industries worldwide. Our mission is to harness the power of technology and our people to drive sustainable progress and positive impact globally. Overview We are seeking an energetic and detail-oriented Call Center Team Lead to oversee daily operations within our customer service centers. This pivotal role involves guiding a team of customer service representatives, ensuring exceptional service delivery, and fostering a collaborative environment that promotes continuous improvement. If you thrive in dynamic settings and possess strong leadership skills, this opportunity is perfect for you to make a meaningful difference. Responsibilities * Lead, motivate, and supervise a team of customer service agents to achieve performance targets and deliver outstanding client support * Coordinate shift schedules, assign tasks, and monitor team productivity to ensure efficient operations * Provide coaching, training, and feedback to enhance team members' skills in communication, negotiation, and problem-solving * Analyze call center metrics and customer feedback to identify areas for process improvement and implement effective solutions * Foster a positive team environment that encourages collaboration, accountability, and professional growth * Escalate complex issues appropriately while maintaining a focus on customer satisfaction * Support recruitment efforts by participating in hiring processes and onboarding new team members Experience * Proven management or supervising experience within a call center or customer service environment * Strong project management skills with the ability to organize workflows and meet deadlines * Multilingual abilities are highly desirable to serve diverse customer bases effectively * Excellent communication skills in English; additional language proficiency is a plus * Demonstrated leadership qualities with the ability to inspire teams and drive performance excellence * Experience in analyzing operational data to inform decision-making and optimize processes * Knowledge of sales techniques, customer service best practices, and negotiation strategies Join us as a Call Center Team Lead where your leadership will empower teams to deliver exceptional service while advancing your career in a vibrant, innovative environment. We're committed to supporting your growth every step of the way! If you are interested in hearing more about this AMAZING opportunity starting soon, please apply today! Pay and Benefits Min Pay Rate: $31,200 per year (or $15.00 per hour) Max Pay Rate: $35,360 per year (or $17 per hour) HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [please apply online] for investigation. A candidate 's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Pay: $15.00 - $17.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Tuition reimbursement * Vision insurance Work Location: Hybrid remote in El Paso, TX 79936