Now Hiring - Lumen Technologies, Inc. - Operations Technician II - Public Sector in Martinsburg, WV

Full description of the position

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Operations Technician (Network Operation Center Environment) will work in a challenging, hands-on environment supporting the U.S. Department of Veterans Affairs (VA). Location and Schedule This is a hybrid role with an in-office requirement. The preferred candidate should reside near Chicago (Hines), IL or Martinsburg, WV, within 1.5 hours. The Main Responsibilities * Provides 24x7x365 on site monitoring health status of Network nodes and both carrier circuits. * Utilizes VA provided monitoring, management, and ticketing tools to provide real-time response to events on the network. * Utilizes Carrier ticket system and tools to escalate, update and communicate with Carrier and Telco entities. * Works with Carrier (Long Haul and Local Exchange) and VA site personnel to triage and troubleshoot events identified and tracked in VA and Carrier ticketing systems. * Provide timely escalations status to both Carrier and VA Management as outlined by NOC WAN Ops processes and procedures. * Follows, improves, and establishes standard operating procedures to standardize processes, monitoring and reporting. What We Look For in a Candidate 3 to 10 years of applicable experience. Must have general networking, telecommunication, and troubleshooting experience. Must have excellent customer service (includes solid customer facing skills), written and verbal skills. Must be willing to work a hybrid schedule in a customer facing environment (subject to improvements and change in conjunction with VA oversight) Ability to effectively communicate with peers and customers. Must be willing to work Shift work 24x7 coverage, weekends, holidays and on- call rotation. Must be familiar with the following Juniper (JunOS), Netscreen Firewalls SolarWinds, Cisco and Fortinet Networking Hardware. Must have experience with application-level firewalls (proxies). Preferred Qualifications: Associates degree in a related field or equivalent work experience in the communications, networking or cybersecurity fields. Understand layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSec, and L2TP). Basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration. Familiar with Network Monitoring tools. Ability to work in a consultative manner with others, i.e., establish rapport, interview, fact-find, present options recommend solutions, follow-up and customer-focused behavior. Proven ability to work in a dynamic team environment with changing requirements and competing priorities. Security Requirements: eligible to obtain Public Trust clearance. Must meet eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $66,375 - $88,500 in these states: WV $73,013 - $97,350 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long- term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure LI-Onsite Requisition #: 341072 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job- related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. * Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. * Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.