Now Hiring - Grand Appliance and TV - Retail Sales Administrative Assistant in Waukegan, IL

Full description of the position

Retail Sales Administrative Assistant (Bilingual - Spanish Required / Highly Preferred) Location: Waukegan, Illinois Grand Appliance & TV is seeking a detail-oriented, administrative-focused Sales Administrative Assistant to support our Waukegan showroom. This role plays a critical behind-the-scenes role in ensuring orders, deliveries, installations, and service requests are processed accurately and efficiently. Spanish-speaking (English/Spanish) candidates are strongly encouraged to apply. Daily communication with Spanish-speaking customers is a key component of this position. Position Overview The Sales Administrative Assistant provides administrative and coordination support to the sales and operations teams. This role is ideal for someone who is highly organized, process-driven, and enjoys working in a structured environment while supporting both customers and internal teams. Accuracy, follow-through, and clear communication are essential. Primary Responsibilities * Coordinate and schedule installations with internal teams and third-party installers * Schedule and confirm customer deliveries, including address verification * Transfer and allocate inventory for upcoming deliveries and installations * Update invoices with installation details, installer assignments, and scheduling notes * Identify and document special delivery or installation instructions * Communicate delivery or service issues to appropriate sales and operations staff * Collect and process COD payments accurately * Set up service calls with authorized service providers * Monitor service calls to ensure timely completion and follow-up * Partner with customer service on escalated or complex issues * Process quotes and orders, ensuring correct product selection and pricing * Prepare detailed specification packets clearly identifying installation responsibility per product * Provide administrative support in the showroom as needed * Complete additional administrative tasks and reporting as assigned Required Qualifications * Bilingual in Spanish and English (strongly preferred / highly encouraged) * Strong administrative, organizational, and time-management skills * High attention to detail with a focus on accuracy and process adherence * Ability to multitask and prioritize in a fast-paced administrative environment * Proficiency in Microsoft Excel and other office tools * Ability to quickly locate and interpret information using internal systems and online resources * Professional, customer-focused communication style Education * Associate Degree preferred * Bachelor's Degree strongly preferred Compensation & Benefits Compensation: Commensurate with experience Benefits Include: * Medical, Dental, and Vision Insurance * Life and AD&D Insurance * Short- and Long-Term Disability Insurance * 401(k) retirement plan with employer-matched contributions * Paid holidays, PTO, and additional benefits About Grand Appliance & TV Grand Appliance & TV is a fourth-generation, family-owned appliance retailer with over 90 years of history and locations across Illinois, Wisconsin, Indiana, and Iowa. We believe in creating Customers for a Lifetime through exceptional service and Employees for a Lifetime by providing a stable, supportive, and team-oriented work environment. Grand Appliance & TV is an equal opportunity employer.