Now Hiring - Cranney Companies - Customer Service Representatives in Danvers, MA

Full description of the position

Description: Build your future with Cranney! At Cranney Home Services, we pride ourselves on fostering environment that prioritizes your professional development and personal well-being. With a stellar 4.7/5 employee rating and over 3,000 glowing reviews from our customers, we're all about quality and satisfaction! We are currently looking for motivated Customer Service Reps. to join a dynamic team! Must be a resident of Mass What 's in it for you? * Schedule: In office Monday-Friday (in office, 9:30-6:00 pm) * Pay: $20-$24/hr. PLUS bonus opportunities! * 75% Paid Healthcare for you and your family (Family 59%, Employee & Spouse 59%, Employee & Child 59%)! * 50% Paid Dental Insurance! * 100% Paid Vision! * Company Paid Life Insurance. * Wellness Reimbursement. * Employee Assistance Program (EAP). * Flexible Spending Account (FSA). * Short-term and Long-term Disability. * Fidelity -401K with 4% company match. * Employee Referral Bonus. * Paid Time off (PTO) and sick time. * We are off all major holidays! * A supportive and close-knit team that feels like family! The Big Task: This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician's. Key Sub Tasks: Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians: * All calls answered with urgency in a professional manner. * Call handling and meeting customer needs consistently followed. * Meet the call center goal for opportunity expectations in respect to setting appointments. * Existing tools, scripts, and systems used consistently to book appointments. * Department procedures followed routinely to ensure consistently high sales. * Logging into systems in a timely manner. * Makes follow- up calls to customers for satisfaction of service performed by technicians. * Check invoices to ensure technician input proper payment and information in each order for accounting. * Out bounding calls to new and existing customers. * Other job duties as assigned. Requirements: * At least 3-5 years of customer service experience. * At least 3 years of call center experience. * Able to use and understand different computer systems. * Strong computer skills. * Service Titan experience is a plus! * Industry knowledge is a plus! * IVR phone system experience is a plus! * Able to multi-tasks. At Cranney Home Services you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you're interested in considering a new opportunity, please apply here today! Cranney Home Services is an equal employment opportunity and affirmative action employer.