Now Hiring - Mount Sinai Health System - Healthcare Front Desk Check-in/Check-out in Greenlawn, NY

Full description of the position

Exceptional People. Extraordinary Careers. Mount Sinai Doctors Long Island has been serving the surrounding communities since 1945. We began in Huntington with 3 physicians, the first board certified physicians in Suffolk County. Today we have over 75 physicians in 21 specialties who continue the Group's tradition of quality. In 1995, the Group became part of the Mount Sinai Health System. We have access to Mount Sinai's vast referral network and latest treatment options. In the summer of 2018 we moved from our original Huntington location into a newly constructed state-of- the-art facility at 5 Cuba Hill Road in Greenlawn. Our new facility offers a wide range of health care providers in twenty one different specialties, on-site imaging, and lab services, all under one roof. We are proud to offer our patients the newest imaging technology including 3-D mammography, PETCT and a wide bore MRI. We are seeking full time - front desk Check-in/Check-out Patient Service Representatives for our Large Multi-Specialty Medical Group, located in Greenlawn, NY. The Offsite Patient Service Representative I provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood administrative and physician support. The Patient Service Representative I, possesses a commitment to excellence in the development of knowledge, skills, and quality patient-focused service. Duties and Responsibilities__________________ * Provides front line contact for the department/neighborhood by answering telephones, directing and responding to callers, relaying messages to appropriate recipients and greeting patients and visitors with the highest level of customer service * Provides clerical and administrative support to physicians and is a liaison between departments. * Helps direct patients to appropriate setting and facilitates patient flow. * May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered. * Ensures patients are prepared for their appointment by informing the caller of items to bring to their appointment and of the appropriate practice policies. * Possesses an understanding of when to escalate calls to a supervisor. * Answers the telephone promptly and in a polite and professional manner to meet Mount Sinai Hospital and Mount Sinai Doctors Long Island customer service standard of excellence. * May check patients in or out, collect co-pays, scan insurance cards and ensure other required documents are reviewed and signed. * May schedule radiology testing/procedures in EIDX, EPIC and RIS according to department guidelines. * May schedule and confirm testing, surgeries and procedures according to department guidelines. * Ensures all documents are appropriately documented and maintained in the electronic medical record; scanning op reports, test results, home care and any other forms. * May schedule and maintain calendar for meetings and/or appointments. * May instruct patients and assist them in navigating MyChart. * May acquire insurance pre-authorization/referrals from managed care plans for all required services, admissions, procedures, diagnostic tests and medications. * Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of any particular insurance issues or updates. * May provide coverage for other staff as assigned during PTO or leaves of absence. * May enter telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. * May enter auto faxes received from Pharmacies for medication requests via telephone encounters into the electronic medical record (EMR) system through the use of the appropriate Epic Smart Text. * May open, sort and prioritize mail. Coordinates pickup and delivery of packages, orders and other materials as required. * Demonstrates the ability to meet quality assurance requirements and other qualitative / quantitative key performance metrics. * Performs other duties as assigned. Education Requirements HS/GED required; some college preferred Experience Requirements 0-2 years' experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality. Licensing and Certification Requirements None Computer Skills MS Office Suite (please check one): (basic)(intermediate)(advanced) Other: Epic and IDX or other EHR General Skills and Competencies * Able to work independently * Must have excellent customer service skills * Able to work well with patients, visitors, physicians and colleagues * Must have excellent verbal communication & listening skills * Knowledge of managed care plan requirements * Ability to organize and prioritize and work with a team * High level of accountability and responsibility Able to maintain confidentiality and deal with sensitive information Strength Through Diversity The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we are as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize medicine together. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. We are offering an excellent benefits package. Explore more about this opportunity and how you can help us write a new chapter in our story! Who We Are Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai. The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation. EOE Minorities/Women/Disabled/Veterans Compensation The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $16.00 - $27.00 hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Job Type: Full-time Pay: $16.00 - $27.00 per hour Benefits: * 403(b) * Dental insurance * Disability insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Life insurance * Opportunities for advancement * Paid time off * Tuition reimbursement * Vision insurance Schedule: * Monday to Friday Work Location: In person