Now Hiring - Thumbstopper - Professional Services Business Development Representative in Tampa, FL

Full description of the position

Overview Looking for an Business Development & Support Specialist to join our ThumbStopper team in Tampa, Florida! In this role, you'll play a key part in helping retailers connect with brand programs by guiding them through enrollment and social media integration. You'll be on the front lines engaging dealers, offering support, and ensuring smooth setup of their Facebook Business Pages through our ThumbStopper platform. If you love helping people, enjoy problem-solving, and are confident on the phone, this could be the perfect opportunity for you. This is a full-time, in-office position located in Tampa, Florida. Employees are expected to be onsite Monday through Friday, with Wednesdays designated as a work-from-home day. Duties * Conduct outreach via phone and email to onboard retailers into brand social programs * Assist retailers in enrolling and connecting their accounts, including linking Facebook Business Pages * Ensure product tiers are correctly set and maintained * Respond to retailer inquiries through assigned support tickets, ensuring resolution within 1 business day * Utilize tools such as ThumbStopper Central Command, Salesforce, and HubSpot to manage retailer accounts * Complete a minimum of 10 support tickets weekly * Re-establish and maintain connectivity for retailers' Facebook pages * Collaborate with internal teams, including sales, tech, and executive leadership * Actively participate in scheduled meetings, team conversations, and Slack communication * Maintain a collaborative presence within team tools and systems Key Performance Indicators: * 250 retailer outgoing phone calls per week * 10 retailer enrollments per day * 10 support tickets completed weekly * Timely resolution of accounts with connectivity issues Requirements * Have 1-2 years of experience in sales, customer service, or a similar customer-facing role * Possess strong verbal and written communication skills * Are detail-oriented and highly organized * Can prioritize tasks and manage time effectively under pressure * Are coachable, adaptable, and able to work independently * Have a proven ability to build and maintain client relationships * Are proficient with Microsoft Office Suite, Salesforce, Salesloft, and other CRM tools * Can meet clearly defined performance goals Education & Experience: * High school diploma required * Experience with Salesforce, Salesloft, and other sales-enablement tools is a plus * Proficiency in Microsoft Office Suite or related software Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer * Ability to lift 10+ pounds occasionally Join us to accelerate your career in sales by leveraging your technical knowledge and passion for building meaningful business relationships. We're committed to empowering our team members with the tools and support needed to succeed while offering an engaging work environment that celebrates proactive achievement. Pay: $45,000.00 - $55,000.00 per year Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person